Specialist, Community Health Initiatives

Position Summary:

The Specialist will be primarily responsible for providing operational, administrative, and logistical support, and customer service for Community and Rural Health Initiatives including education, training and product support. This role will require collaboration between internal and external audiences to support operations and customer service for existing products while also supporting the development of new resources.

Responsibilities

• Provide day‑to‑day operational and administrative support to the team implementing the Community Health Initiative activities across multiple states.
• Provide exceptional customer service to external stakeholders, including FQHCs, clinics, providers, health systems, and community partners participating in the initiative.
• Assist in the implementation of project plans, timelines, and deliverables to ensure timely and accurate execution.
• Support the team in data collection, tracking, and reporting related to workforce development, referral pathways, and community resource coordination.
• Assist with maintaining program dashboards, monitoring metrics, and preparing reports for leadership and external partners.
• Assist with purchasing, invoicing, contract processing, and budget tracking as needed.
• Other duties as assigned

Qualifications

• Bachelor’s Degree preferred.
• 2-3 years of customer service experience.
• 2-3 years of project management experience. 

Knowledge, Skills and Abilities

• Bi-lingual in English and Spanish preferred.
• Demonstrated relevant experience to support teams and work in a fast paced environment and under deadlines.
• Excellent interpersonal, verbal and written communication skills and social competency.
• Ability to effectively collaborate and work in a team-based environment.
• Initiative to take responsibility for a project.
• Professional demeanor, organized, and reliable.
• Ambitious, a strong work ethic, and an earnest willingness to learn.
• Results driven attitude.
• Ability to excel in a high-energy, fast-paced environment.
• Ability to provide timely, consistent, and appropriate follow-up.
• Ability to remain professional and courteous with internal and external customers at all times.
• Ability to communicate effectively, orally and in writing, with various stakeholders.
• Ability to think strategically to determine long-term implications of decisions.
• Ability to analyze complex situations and propose solutions which support the Association’s mission and vision.
• Ability to learn and use project management and customer relationship management software to successfully complete tasks/priorities.
• Strong general computer skills including the ability to navigate various systems and resources, troubleshoot minor technology issues, and set up own work equipment.
• Strong organizational skills; ability to multitask and prioritize work.
• Self-starter manages work independently and is a skilled problem solver.
• Exceptional attention to detail.
• Excellent time management.
• Ability to work collaboratively on a team, developing relationships with internal and external customers.
• Ability to interact with diverse populations in a sensitive and respectful manner.
• Demonstrated experience with constituent/data management systems.
• Experience preparing expense reports, budget reports and other reports as requested.
• Proficiency in Microsoft Office environment, Google Apps and Excel.
• Prolonged sitting at a desk, working on a computer
• Ability and willingness to travel up to 5% (seasonal) by car and airplane
• Ability to occasionally lift 30lbs

Title: Specialist, Community Health Initiatives

Position Location: Remote

Full time

Position Grade & Compensation: Grade 505 Non-exempt The Alzheimer's Association’s good faith expectation for the salary range for this role is between $56,500-$61,000

Reports To: Director, Mission Engagement Operations

Who We Are:

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia– by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

The Alzheimer’s Association announced a landmark $100 million investment in research for 2023. This unparalleled commitment is illustrative of the momentum we are building in dementia research — our investments today will lead to breakthroughs tomorrow.

At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,750 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer’s, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row.

At the Alzheimer's Association®, we believe that diverse perspectives are critical to achieving health equity — meaning that all communities have a fair and just opportunity for early diagnosis and access to risk reduction and quality care. The Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer’s and dementia.

 The Alzheimer’s Association commitment remains steadfast in engaging all communities in our full mission. The Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment to the fullest extent required by law, including, but not limited to, on the basis of race, color, religion, age, sex, national origin, gender identity, disability status, genetics, protected veteran status, sexual orientation, or any other legally protected characteristic.

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan. Please click HERE for more information.

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.

Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act at the Alzheimer's Association.

The Alzheimer's Association will conduct an individualized assessment of the material job duties of this job include working with vulnerable communities which the employer may reasonably believe that Criminal History may have a direct, adverse and negative relationship for the safety of the community.

The background check will include searches for: social security person search, public reports, county & federal criminal reports, multi-jurisdictional, sex offender database, NSOPW national sex offender, education, employment history, motor vehicle or driving history, and reference checks.