Job Description


Under the direction of the Executive Director, the Volunteer Engagement Manager is responsible for all phases of the Chapter’s volunteer and student internship programs, including creation of engagement opportunities, recruitment, interviewing, placement, training, support, retention, and recognition, as well as assisting with programs, services, and fund development efforts across Washington State and Northern Idaho. The Volunteer Engagement Manager is a member of the Chapter’s Management Group, providing input to the Chapter’s Leadership Team informing and influencing planning, implementation, and achievement of the Chapter’s strategic goals. 

This position is full-time, located at the Lynnwood, Washington State office, and reports to the Executive Director. 


Volunteer and Intern Engagement 

* Provide consultation and training to Chapter staff to ensure the design and inclusion of strong volunteer components in all new and existing programs
* Create and manage a relevant and innovative student internship program that bridges service learning in support of Chapter initiatives 
* Work with staff to identify volunteer opportunities to deliver community education and core programs and services
* Work with staff to grow Walk Committees and volunteers
* Ensure updated position descriptions are available for all volunteer positions and intern opportunities
* Design creative opportunities for volunteer engagement (e.g. done-in­a-day projects, speakers’ bureau, outreach and awareness building)
* Coach staff to effectively manage volunteer and intern assignments and maintain strong relationships
* Create and implement mechanisms for internal and external evaluation of the volunteer program and engagement initiatives for staff, volunteers, and interns to assess satisfaction and success 
* Manage comprehensive volunteer database; gather and report statistics to track volunteer initiatives, demographics, and contributions across the Chapter
* Provide content and success stories to Communications & Marketing staff. Utilize examples of volunteering to make a tangible difference in the community as a means to highlight and draw attention to our work
* Ensure that policy and procedures, risk management, and emergency response protocols are updated regularly for staff and volunteers
* Manage volunteer program budget
* Develop professional skills through volunteer management workshops and conferences

Recruitment, Training, and Retention

* Develop recruitment strategies, materials, and outreach
* Identify and recruit qualified and interested volunteers and student interns
* Manage volunteer screening and on-boarding, including interviews as well as background and reference checks
* Manage strategic placement of volunteers to support strategic plan goals and overall Chapter success 
* Develop a robust volunteer recognition program that engages, supports, and thanks volunteers through communications and events and promotes retention and satisfaction
* Advocate for volunteers to ensure they have the tools they need
* Develop orientation and ongoing training for all volunteers and update as appropriate
* Facilitate opportunities for group volunteer involvement such as Walks to End Alzheimer’s, The Longest Day, educational conferences, and Advocacy Day
* Complete exit interviews for all departing volunteers

Relationship Building

* Establish and maintain liaisons with businesses, organizations, health facilities and special interest groups from which the volunteer corps is recruited
* Deliver presentations on volunteerism and the Alzheimer’s Association
* Represent the Association in our communities, businesses, and academic institutions to raise interest in the cause and to encourage engagement as volunteers to deliver programs and services, as participants and fundraisers for signature events, and as donors and advocates
* Utilize phone calls, letters, and one-on-one interactions to provide on-going connections to the Association
* Manage outside requests for Association representation at health and career fairs and other events, and staff with appropriate volunteers 
* Submit nominations for community, state and national volunteer awards

Team Collaboration

* Work in an environment where team collaboration is highly valued
* Support and participate in Association events, including but not limited to Walks to End Alzheimer’s, The Longest Day, Chapter conferences, and advocacy and public policy activities


* Bachelor’s degree or AA degree plus at least three years of relevant work experience
* At least two years of experience recruiting and managing volunteers, with increasing level of responsibility
* Experience with program development and/or project management; able to manage projects independently and report outcomes effectively
* Excellent public speaking skills and ability to represent the organization with poise, confidence and professionalism
* Familiar with volunteer database management
* Ability to analyze information and make timely, appropriate decisions
* Ability to work independently as well as part of team 
* Excellent interpersonal and verbal/written communication skills
* Ability to work effectively with diverse populations and demonstrate inclusion
* Ability to work in an environment that may be fast-paced and stressful at times, particularly during periods of high volume or tight deadlines
* Ability to work evening and weekend hours as needed
* Proficiency in Microsoft Office, Excel and Google Suite
* Ability to travel locally and regionally as needed to perform job duties
* Washington State driver’s license and proof of insurance, and access to dependable automobile. This position requires and Washington State MVR Check.
* Physical activity is required on occasion, possibly including long hours of standing and walking and some lifting/carrying of materials/supplies

Application Instructions

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