Job Description

This position is primarily responsible for handling Helpline calls from constituents seeking information about clinical studies, research, and the Alzheimer’s Association clinical trials matching service. This includes providing high quality customer service support to individuals living with dementia, their caregivers, and healthy volunteers as they search for clinical trials. The work involves providing general information and education about Alzheimer's disease, dementia research, and the Association. The position further provides constituent support for Association-led research initiatives. The schedule for this position will be Monday - Friday from 11:30am-8pm Central time.


Essential functions and responsibilities include, but are not limited to:

  • Provide phone and email assistance to constituents seeking Alzheimer’s related clinical study opportunities
  • Develop and maintain knowledge about Alzheimer’s Association research activities and newsworthy dementia-related research
  • Maintain appropriate documentation and follow- up appropriately
  • Assess and triage calls to Care Consultants and Team Leads as appropriate
  • Other duties as assigned 


  • High School Diploma or equivalent
  • 2+ years of customer service work experience

Knowledge, Skills and Abilities

  • Strong oral and written communication skills
  • Strong customer service skills exhibiting empathy, positive language, and effective listening
  • Familiarity with the healthcare industry, mental health, or Alzheimer’s disease
  • Experience working in a call center is a plus
  • Ability to critically think through situations or issues that arise in order to make informed recommendations
  • Bilingual (English and Spanish), preferred

Title: Technical Assistant, Research

Position Location:  Chicago, IL (hybrid, 3 days in office)

Full time (based on a 37.5 hour workweek)

Position Grade: 503, nonexempt

Reports To: Associate Director, Research Volunteer Program

Who We Are:

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia- by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,900 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer’s, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row.

At the Alzheimer's Association®, we believe that diverse perspectives are critical to achieving health equity - meaning that all communities have a fair and just opportunity for early diagnosis and access to risk reduction and quality care. The Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer’s and dementia.

The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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