Senior Specialist, Care & Support
The Senior Specialist, Care and Support will be responsible for working with quality care and care and support teams to advance the Association’s quality care strategy and extend reach through consumer education and support services. This role will also manage customer service for all department products and support the team with special projects as necessary ensuring projects are on time, on budget, and within scope. The work will require collaboration with internal and external stakeholders including constituents, vendors, LTC/CBS providers, grants management, family programs etc. to ensure any new projects are launched successfully.
Essential functions and responsibilities include, but are not limited to:
- Enhance workflows and product delivery for quality care products and manage customer service by providing both ongoing administrative, operational support (purchases & user access) and problem solving.
- Act as the department’s liaison and training administrator for the Learning Management System. Assist in the development and implementation of new workflows (design), support other team members to access, upload new content, update existing content, oversee appropriate access and training to the administrator portal and pull reports as necessary.
- Lead the implementation of conference strategy for the departments and act as the primary point of contact for internal and external stakeholders to identify and execute presentation and exhibit needs, assign roles, and manage logistics.
- Manage e-services products, including ALZConnected online community, Alzheimer’s Navigator and Community Resource Finder to maintain community health and support constituent engagement.
- Provide ongoing customer service and troubleshooting for e-services products including AlzConnected, Community Resource Finder, Alzheimer’s Navigator and e-learning programs
- Support the department and teams of internal and external stakeholders for special projects as needed.
- Assist the department with budget and department metrics including reporting, invoice process, payment tracking to support department and grant project management requests as needed
- Bachelor’s Degree preferred
- 2-3 years of general business experience.
- 2-3 years customer service experience.
- Demonstrated relevant experience to support teams in fast paced environment and under deadlines
- Experience preparing expense reports, budget reports and other reports as requested
Knowledge, Skills and Abilities
- Working knowledge of database management systems
- Proficiency in Microsoft Office environment, Google Apps. And Excel.
- Excellent customer service skills.
- Excellent time management.
- Self-starter, manages work independently and is a skilled problem solver.
- Exceptional attention to detail.
- Excellent verbal and written communication skills.
- Strong organizational skills; ability to multitask and prioritize work.
- Outgoing, positive, engaging and enthusiastic.
- Professional demeanor, and reliable.
- Ambitious, a strong work ethic, and an earnest willingness to learn.
- Results driven attitude.
- Provide timely, consistent and appropriate follow-up.
- Remain professional and courteous with internal and external customers at all times.
- Effectively collaborate and work in a team-based environment.
- Excel in a high-energy, fast-paced environment.
- Work collaboratively on a team, developing relationships with internal and external customers.
- Interact with diverse populations in a sensitive and respectful manner.
Position Location: Chicago, IL - Hybrid
Full time based on 37.5 hours per week
Position Grade: 505
Reports To: Sr. Associate Director, Quality Care
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia- by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,900 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer’s, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row.
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.
Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.