Senior Program Manager
Job Title: Sr. Program Manager
Location: Pensacola, Orlando or Lakeland/Polk
Work Hours: Full-time
Reports To: Executive Director
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.
This position provides leadership and strategic direction for implementation, growth and quality of Alzheimer's Association programs and services in the chapter territory. Measurable outcomes are increased utilization of Care & Support services and engagement with key decision makers in the community for greater reach, with an emphasis on volunteer and community engagement.
Essential functions and responsibilities include, but are not limited to:
Strategic Leadership (40%)
- Assists in the development of a department plan to expand program reach with new audiences with special attention to increasing participation among minority, high risk and underserved populations.
- Responsible for the implementation of a department plan within Chapter to expand program reach.
- Assist with the chapter's community assessment process utilizing data to create a Community Development Model, identify key markets of opportunity and host community listening sessions.
- Provide leadership and mentoring to program staff for the delivery of all programs and services by volunteers to increase organizational capacity including planning and adherence to program standards and reporting processes.
- Responsible for increasing cross-pillar collaborations and increasing full mission organizational partnerships
Community Programs (30%)
- Lead and conduct Community Forums within service area in order to develop an informed and community-focused plan for service delivery
- Effectively implement a strategy to recruit, engage and manage volunteers to deliver and support Association education and support programs through community engagement.
- Build and expand the impact of Alzheimer’s Association Community Educators, Alzheimer’s Association Community Representatives, Support Group Facilitators and other Community Volunteers
- Engage, train and manage relationships with community volunteers to expand the Alzheimer’s Association’s visibility and programmatic reach within assigned area
- Conduct Mission Conversations with community volunteers
- Represent the chapter as needed at community events and networking groups
Community Partnerships (30%)
- Develop new, sustainable community partnerships that advance the Association’s mission, expand program reach and increase program delivery as per Strategic Plan goals.
- Build strategic partnerships with community organizations, academic, public and private sector to advance the Association’s mission and serve more clients across the territory.
- Analyze service data to identify gaps in delivery and create opportunities for increased volunteer engagement
- Support the implementation of the chapter’s health systems strategy by serving as a member of the account management team in an effort to engage health systems as needed.
- Identify and engage community organizations that support target populations for outreach including diverse and underserved populations.
- Collaborate with the cross-functional team to create new funding streams for program expansion.
- Education: Master’s degree in Public Health, or related field preferred or relevant experience.
- Experience: 5 years progressive experience with community engagement and strategic planning and implementation; 3 years staff & volunteer management
- Demonstrated history of service delivery, strong public speaking skills and an understanding of volunteer/community engagement and management.
- 1-2 years of experience in community outreach, community mobilization or organizational capacity building projects/initiatives
- Ability and willingness to travel up to 50% within the assigned territory by car. Travel in this case, is considered time spent away from the office, in the community, to fulfill the job goals.
- While most such travel is same day, occasional overnight travel or air travel may be required. Must have a valid driver’s license, access to reliable a vehicle, good driving record and proof of automobile insurance.
- Ability and willingness to work evenings and weekends as required for the job
- Strong computer skills, proficient with Microsoft Office products, Google suite and; experience with, or ability to rapidly learn the Personify CRM database and volunteer management system
Knowledge, Skills and Abilities:
- Demonstrated success leading a high performing team to achieve strategic initiatives.
- Proven strategic thinker with experience evaluating growth opportunities and implementing comprehensive strategic plans.
- Skilled in identifying potential partner organizations, implementing effective outreach strategies, and negotiating partnership agreements.
- Demonstrated success at building community relationships and engaging resources to achieve objectives; ability to create commitment and cohesiveness within teams; strong ability to influence others and outcomes.
- Demonstrated success working with diverse populations, volunteers and staff to build and maintain successful teams.
- Experience recruiting, engaging and managing high performing volunteers. Outcome and data driven.
- Demonstrated success managing volunteer-led community education programs and support groups, with experience in recruitment, training, engagement, supervision and evaluation of volunteers
- Ability to anticipate, identify, organize and/or analyze growth opportunities and make programmatic recommendations to Chapter leadership
- Ability to coach and develop volunteer talent
- Strong communication skills in person, print, and electronically
- Ability to make data-driven decisions
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.
Full time employees (37.5 hours/week) will enjoy all of the above plus an annual School Visitation Day and Elder Care Facility Day of their choosing.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.