Senior Program Manager, Greater Boston/Northeastern MA
This position is responsible for implementing an established program reach strategy to deliver the Association’s Care & Support programs and services with a strong emphasis on reaching new, underrepresented communities with volunteer-delivered programs in Greater Boston and Northeastern Massachusetts. This position will manage a prioritized portfolio of community partners and volunteers to achieve Care & Support goals and program performance metrics.
- Maximizes innovative solutions, identifies and leverages best practices, conducts ongoing community assessment and continuous improvement, and manages issues resolution to ensure success and excellent customer experience of the Association’s programs and services.
- Undertakes a public health approach to Care & Support activities in order to expand reach and focuses on health promotion, disease prevention, and early detection.
- Implements the established program reach strategy and Association’s common program delivery across a significant geography by:
- Leads and conducts Community Forums to develop an informed and community-focused plan for service delivery
- Ensures an adequate number of active volunteers are recruited to meet program needs through a comprehensive recruitment plan that leverages technology, tools and staff across all functions
- Provides technical assistance, mentorship and support to Program Volunteers ensuring volunteer onboarding and accountability by regularly monitoring volunteer impact and taking action to improve volunteer performance
- Drives ongoing retention and volunteer relationship management, including adoption of new tools and technolog
- Develops and leverages community partner relationships within and across constituencies, identifying opportunities to secure community partner action plans for expansion of Association programs and services
- Manages local community outreach plans and leads community assessment process to expand program reach and program partners
- Delivers on established program reach strategy by developing and managing a prioritized portfolio of community partners. Serves as the relationship coordinator for key, high-impact portfolio accounts.
- Collaborates with community networks, community organizations, service providers, nonprofits and institutions serving underrepresented communities to address health disparities and barriers to Care & Support
- Implements grant-funded projects (where applicable) to achieve Association objectives, in accordance with enterprise grant policies and protocols.
- Represents the chapter as needed at community events and networking groups and refer consumers to 24/7 Helpline for 1:1 support and makes warm transfers as needed.
- Ensures timely and accurate reporting including ensuring data is entered into applicable software and systems (Personify, PVC, etc.).
- Models and fosters behavior that contributes to a culture that values the staff/volunteer partnership and is consistent with the values, goals, and cultural beliefs of the Association.
Core Characteristics and Competencies:
- Demonstrated success working on a team to identify, create and launch strategic partnerships
- Demonstrated success working with diverse populations, volunteers, staff, and external contacts to build and maintain successful teams
- Ability to cultivate relationships with targeted partners/organizations and diverse populations to create sense of urgency related to dementia awareness as a major health problem and motivate to action
- Ability to represent the Association effectively to community partners, community leaders, corporate partners.
- Ability to coach and develop volunteer talent
- General knowledge of community-based organizations and systems.
- Strong communication skills in person, print, and electronically
- Ability to make data-driven decisions
- Bachelor’s degree in Education, Social Work, Human Services, Gerontology, Nursing, Public Health, or volunteer management
- Bilingual in English/Spanish or English/Haitian Creole strongly preferred
- 2 years of experience in managing volunteers
- 2 years of experience managing program implementation
- 1-2 years of experience in community outreach, community mobilization or organizational capacity building projects/initiatives
- Ability and willingness to travel up to 50% within the assigned territory by car. Travel in this case, is considered time spent away from the office, in the community, to fulfill the job goals.
- While most such travel is same day, occasional overnight travel or air travel may be required. Must have a valid driver’s license, access to reliable transportation, good driving record and proof of automobile insurance.
- Ability and willingness to work evenings and weekends as required for the job
- Strong computer skills, proficient with Microsoft Office products, Google suite and; experience with, or ability to rapidly learn the Personify CRM database and volunteer management system
Job Title: Senior Programs Manager
Reports To: Programs Director
Location: Waltham, MA
Type: Full-time, exempt
What the Alzheimer’s Association offers:
The Alzheimer’s Association has been ranked as one of the Best Nonprofits to Work For by The Non-Profit Times each year since 2010, recognizing our visionary and dynamic leadership, collaborative culture, competitive compensation, generous benefits and mission-driven atmosphere. In addition, we offer a hybrid work environment with some flexibility in schedules, as well as excellent training on peer to peer fundraising techniques.
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, tuition reimbursement, generous PTO as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.
Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day an Elder Care Facility Day of their choosing, plus Caregiver Leave.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.