Senior Manager, Program Operations
Job Title: Senior Manager, Program Operations
Location: NYC Chapter
Reports To: Senior Director of Programs
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.
The Alzheimer’s Association seeks a Senior Manager, Program Operations to lead the creation and implementation of systems and solutions to improve the performance and efficiency of Care and Support program operations. A key member of the team, will provide senior leadership with critical information to support the development of strategic goals and initiatives. Translate these strategic goals into practicable action plans and processes and oversee their implementation by the rest of the Operations team. The Care and Support Senior Manager, Program Operations is responsible for overseeing the data management, budgets, procurement, distribution of supplies to support education and program activities in New York City including programmatic events,, marketing, volunteer development, and administrative support to the Senior Director of Programs and Program team. Leads a team composed of the Operations Specialist, Operations Coordinator as well as Operations volunteers. The Care and Support Senior Manager, Program Operations has the know-how and experience overseeing clinical, health or social services operations.
Essential functions and responsibilities include, but are not limited to:
Operations Strategy and Development
- Responsible for overseeing the planning, development and implementation of workflows and procedures to ensure the roll out of quality, timely services including data management, information and referrals, educational workshops, support groups, marketing, volunteer development. Manage and create workflows, processes and documentation between systems and groups.
- Ensure that operations meet existing policies and that procedures are up to date, writing new policies and procedures as needed. Think strategically about current processes, systems and relationships and identify possible issues before they become issues.
- Oversee monthly and quarterly assessments and forecasts of the program team’s performance against strategic, operational and grant related goals. Document and maintain records to ensure process/systems are transparent and sustainable.
GENERAL PROGRAM MANAGEMENT
- Oversee the operational coordination of caregiver support services including care consultations, information referrals, educational workshops, and support groups. Define project scope, goals and deliverables in collaboration with the rest of the Program team – update and adapt to changes as needed.
- Oversee the development of marketing and promotional materials, including developing timelines for drafting, procurement and fulfillment.
- Provides administrative support to the Senior Director of Programs as needed.
QUALITY ASSURANCE, MONITORING AND REPORTING
Evaluation and Data Management
- Develop and oversee quality assurance systems and evaluation processes for the Program team including developing evaluation plans and tools, performing data analysis to assess the quality, timeliness and impact of our services.
- Collect data for operational and grant reporting, measuring progress toward strategic goals, and submitting monthly reports to the Director of Programs.
- Develop a strategy to engage Operations volunteers through the lifetime of their engagement with the Association including volunteer recruitment, training, supervision, retention, volunteer recognition. Work with the Community Relations Manager on implementing this lifecycle. Work with Operations staff to make sure they are working as staff partners to Operations volunteers.
- Master’s degree or equivalent experience in the health care related field (public health, public administration, social work, psychology, counseling, nursing, gerontology or related) preferred.
- Minimum of 5 years of experience in administrative coordination of health services, operations, grants program management or in a project management role.
- Minimum of 2 years of managing and supervising staff required.
- Experience in data analysis and strong evaluation skills.
- Experience in Microsoft Office Suite and database management experience required.
- Experience supervising marketing and communications collateral development preferred.
Knowledge, Skills and Abilities:
- Excellent organizational skills with the ability to plan, implement and manage multiple projects at once and handle complex situations.
- Excellent written, verbal, and interpersonal communication skills to develop and maintain client relationships.
- Meticulous attention to detail and problem-solving ability.
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.
Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.