Regional Office Operations Manager
Job Title: Regional Office Operations Manager
Location: Norfolk, VA or Richmond, VA
Work Hours: Full-time (based on a 37.5 hour work week)
Reports To: Executive Director
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.
Under the supervision of the Executive Director, the Regional Office Operations Manager is responsible for providing administrative support of program, development and financial functions for the Greater Richmond, Central and Western Virginia and Southeastern Virginia chapters. This position will be located either in Richmond or Norfolk.
Essential functions and responsibilities include, but are not limited to:
- Oversee general office operations, including triage of incoming calls, monitoring chapter email accounts, processing daily mail, and oversight of administrative projects
- Support accounts receivable and payable duties such as processing invoices, preparing payment requests and tracking/coding transactions
- Track, order, and maintain general office supplies
- Management of office administrative volunteers, including training, maintaining schedules, and oversight of daily/weekly task assignments
Program Data Entry:
- Serve as the Regional Power User for Customer Relationship Management Database (CRM) to manage the timely entry of data for education programs, support groups, early stage programs, conferences, and other program events
- Manage communication between National Contact Center and Regional Chapter staff, including the assignment of constituent follow ups and updates in local resource information in the CRM
- Act as the subject matter expert on data management in the CRM in collaboration with care and support staff and other regional Power Users
- Support new program staff on multiple CRM personas
- Coordination of in-person trainings and certificate of completion preparation
- Assist with training volunteers for registration and credit card processing
- Matching Gift tracking
- Support Walk day activities as needed
- A bachelor’s degree or equivalent experience
- Minimum of 1 years’ experience preferably in a nonprofit environment
Knowledge, Skills and Abilities
- A proficient understanding of data management and analysis
- Proficiency with Microsoft Suite with ability to learn new software
- Knowledge of Customer Relationship Management (CRM) databases (e.g. Personify) preferred
- Typing skills with reasonable speed and high accuracy
- Excellent telephone skills, customer service and problem-solving skills
- Excellent communication skills, both verbal and written
- Self-starter, independent worker, willing to take initiative, and a strong commitment to working in teams
- Ability to manage multiple projects and priorities and manage time efficiently
- Ability to stay focused on tasks consistently
- Ability to work with great detail and accuracy
- Ability to work occasional weekends and evenings
- Valid driver’s license, proof of insurance and access to a reliable, personal vehicle
- Ability to lift up to 25 lbs.
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, tuition reimbursement, generous PTO as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.
Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day an Elder Care Facility Day of their choosing, plus Caregiver Leave.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.