Program Specialist – Iowa Chapter
Location: Central Iowa
Work Hours: Full-time
Reports To: Programs Director
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.
The Program Specialist will oversee all volunteer service delivery in the areas of information / referral, education and support. This position manages the care and support services to include volunteer recruitment, training, placement and supervision for education classes, caregiver support groups and early stage engagement programs. In addition, the Programs Specialist will conduct in-office or virtual care consultations.
Essential functions and responsibilities include, but are not limited to:
- Oversee volunteer-delivered education programs, including recruitment, training and retention of community educators and support group facilitators. Work hand-in-hand with the Manager of Community Volunteers, the Program Manager, and Program Director to maximize volunteer contributions to the Association, especially among minority, high risk, and underserved populations.
- Manage and continue to grow the Support Group and Community Educator Programs including 1) recruiting volunteers that meet Alzheimer’s Association requirements, 2) delivering/ coordinating volunteer trainings and ensuring they are up-to-date with Home Office and best practice standards, 3) providing volunteers ongoing support through monthly emails, consultation as needed, and annual check-ins, 5) working with volunteers to ensure accurate data collection, 6) establish new groups and trainings as needed.
- Provides Information, Referral and Care Consultation services to individuals with any stage of dementia and their professional and family care partners from all cultural groups. Care consultation will consist of 1) caregiver/family assessment, 2) establishing client-centered treatment plan, as needed, including identification and referral to available/appropriate resources, 3) implementation of treatment plan, if warranted, 4) documentation of progress. Care consultation services may be provided by phone, virtually or in person.
- Develop new, sustainable community partnerships that advance the chapter mission, expand program reach and increase program delivery as per Strategic Plan goals.
- Build strategic partnerships with community organizations, academic, public and private sector to advance the chapter mission and serve more clients across the territory.
- Analyze service data to identify gaps in service program delivery territory and create new opportunities to expand programming reach and recruit new volunteers.
- Represent the Alzheimer’s Association at community-wide meetings and on relevant initiatives.
- Support the fundraising events throughout the region.
- A Bachelor’s degree in human services, education, communications, public health or related field.
- A minimum of two years of experience coordinating program activities and working with volunteers (volunteer management, recruitment and retention).
Knowledge, Skills and Abilities
- Skill in communicating to different constituents, professionals, families and the community
- Ability to work with diverse communities and demonstrate inclusion
- Proficiency in Microsoft Office and database management
- Excellent verbal, written and interpersonal communication skills
- Ability to work independently, self-start and take initiative
- Ability to coordinate multiple tasks simultaneously and work with frequent interruptions
- Ability to multitask, prioritize and meet deadlines
- Ability to work with attention to detail and accuracy
- Location is in Central Iowa area. This position operates in a flexible work environment and will require occasional travel. Evening and weekend work may be necessary in order to meet community needs.
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, tuition reimbursement, generous PTO as well as an annual Cultural & Heritage Day of their choosing , Caregiver Leave, Volunteer and School Visitation time off, paid holidays and a gold standard 401(k) retirement plan.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.