Program Operations Specialist
Reporting to the Senior Manager, Program Operations, the Program Operations Specialist is a critical role for the Programs team, key to increasing the reach and impact of our Care and Support programs within the five boroughs of New York City, including priority diverse populations among Latinx, African American, Asian, and LGBTQ constituencies. The Program Operations Specialist will have a significant focus on data management for programs and associated grant reporting. Other key responsibilities include meeting/conference administrative and technical support; office management; and marketing/communications/outreach support.
The Programs Operations Specialist will also provide administrative support to the Senior Director of Programs, as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES:
DATA MANAGEMENT (50%)
- Ensure constituent records and community events are entered into the Personify CRM in a timely and accurate manner. This includes attendance reports, survey results and demographic data, as well as uploading program information.
- Maintain various Google Spreadsheets to support marketing, programmatic outreach, and resource management in support of grant-related and KPI goals.
- Track and update constituent database for physician and other inbound referrals.
- Pull reports from various databases to share progress of the Care and Support team and support grant-related tracking.
MEETING/CONFERENCE and OFFICE MANAGEMENT SUPPORT (25%)
- Assist in the organization and planning of various Chapter programs, meetings and conferences.
- Provide administrative and technical support (teleconferences, webinars, live conferencing, and video streaming) and promotional materials for these programs.
- Manage inventory, including the tracking and ordering of items (i.e. brochures, office supplies, promotional items, and technical equipment).
MARKETING, COMMUNICATIONS and OUTREACH SUPPORT (25%)
- Assist with development of promotional materials for programs, including print materials (quarterly brochure, flyers, postcards) and other online and social media marketing tools
- Support the Director of Communications by tracking upcoming events to inform updates to the NYC Chapter website and other promotional collateral.
- Collaborate with the Programs team to strategize and implement new approaches and opportunities to increase community outreach.
- Bachelor's degree or equivalent experience required.
- CRM data management experience required.
- Meeting/event support, office management, and marketing/communication experience recommended.
- Proficiency with Google applications (Google Sheets, Forms, Docs) and Microsoft applications (Excel and Word).
REQUIRED EDUCATION AND EXPERIENCE
- Self-starter, excellent technical, verbal and written communication skills.
- Strong organizational and problem solving skills.
- Ability to work with a wide range of people, including staff of all levels, persons with dementia, caregivers, organizations, and volunteers.
- Ability to work occasional evening and weekend hours as needed.
- Access to reliable transportation required.
- Ability to lift 35 pounds of program materials.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
JOB TITLE: Program Operations Specialist
REPORTS TO: Senior Manager, Program Operations
LOCATION: Hybrid - 3 days per week in New York City Chapter office
STATUS: Full Time - Non-Exempt/Hourly
GRADE: 403 Salary range $26.66 - $29.23/hour
Who We Are
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia- by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,900 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease
A world without Alzheimer's and all other dementia.
At the Alzheimer's Association®, we believe that diverse perspectives are critical to achieving health equity - meaning that all communities have a fair and just opportunity for early diagnosis and access to risk reduction and quality care. The Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer’s and dementia.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.