Job Description

Position Summary:

The mission of the Alzheimer’s Association is "To eliminate Alzheimer’s disease through the advancement of research; to provide and enhance care and support for all affected; and to reduce the risk of dementia through the promotion of brain health." The Alzheimer's Association, New York City Chapter provides a variety of education, information and support services to persons with Alzheimer’s and dementia, their families, health care professionals, and the community. Reporting to the Program Operations Manager, the Program Operations Specialist is a critical role for the Programs team, and is key to increasing the reach and impact of our programs within the five boroughs of New York City, including priority diverse populations among Latino, African American, Asian, and LGBT constituencies.  

The Program Operations Specialist will have a significant focus on Programs and Services (care and support). In this space, the Program Operations Specialist will work on data management for programs and associated grant reporting; meeting and conference administrative and technical support; and marketing/communications support. 

Other areas of focus will include office support for the Programs team, including inventory management, ordering office supplies, mailing and shipping, materials fulfillment, and administrative support to the Senior Director of Programs, as needed.

 

Responsibilities

DATA MANAGEMENT

  • Ensures community events and associated information are entered into various Google Form/Spreadsheets and the Personify CRM system in a timely and accurate manner.
  • Collects post event information, including attendance reports, client satisfaction surveys, and demographic data forms for entry into various systems and for reporting.
  • Assists with analysis of data for quantitative grant reporting and for other management-related reports.
  • Maintains a contact database of constituents for programmatic, marketing, and other purposes.
  • Processes constituent information received from physician referrals and other inbound referrals.

 

MEETING AND CONFERENCE ADMIN & TECH SUPPORT

  • Attends select education and Programs team events to provide technical support and coordination. 
  • Hosts events using video technologies.
  • Provides video and audio technologies (teleconferences, webinars, live conferencing, and video streaming) support and trains staff on use of teleconference, webinars and other technology.

 

OFFICE ADMINISTRATION

  • Organizes and maintains inventory, including ordering of materials to support the programmatic efforts of Program staff including brochures, office supplies, event promotional items, and technical equipment. 
  • Prepares materials for events and exhibits.

 

MARKETING AND COMMUNICATIONS

  • Assists with development of event promotional materials, including a quarterly brochure, flyers, postcards, NYC Chapter website, and other promotional collateral, in collaboration with the Communications Manager.
  • Develops targeted monthly e-blasts using Convio/Luminate and other online marketing tools; tracks effectiveness of campaigns. 

 

Qualifications

  • Bachelor's degree required.
  • Data management, meeting/event support, meeting technology, and office administration experience required.
  • Highly proficient with Google applications, especially Google Sheets, Forms, Docs, and Microsoft applications, especially Excel and Word.

  

Knowledge, Skills and Abilities:

  • Self-starter, excellent technical, verbal and written communication skills. 
  • Strong organizational skills to plan, implement and problem solve.
  • Ability to work with a wide range of people, including staff of all levels, persons with dementia, caregivers, organizations, and volunteers.
  • Ability to work occasional evening and weekend hours as needed.
  • Access to reliable transportation required.
  • Ability to lift 35 pounds.

 

Position Location: 60 East 42nd Street, New York, NY 10165

This is a hybrid position that requires 2-3 days a week in our office with the option to work from home on the remaining days.  This schedule is subject to change based on team needs.  Some nights and weekend hours may be required. 

Full time 

Position Grade: 3

Reports To: Senior Manager, Program Operations

 

Who We Are:

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia- by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,900 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer’s, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row. 

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan. 

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.

 

The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.

 

Application Instructions

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