Program Operations Coordinator
The Program Operations Coordinator is an important member of the program operations team at the Alzheimer’s Association, Central New York Chapter. Reporting to the Director of Program Operations, this position is responsible for data management including administrative and technical support for program events. The Program Operations Coordinator must ensure accuracy and integrity of demographic and programmatic service data to meet Alzheimer’s Association and grant funder goals. This position reports to the Director of Program Operations. Based in Syracuse, NY.
Essential functions and responsibilities include, but are not limited to:
Manage all facets of data related to programmatic services including input of demographic and referral information, and engagement with core services including information and referral, education, support groups, and early-stage social engagement. Maintain quality control measures to ensure accuracy and integrity of data for the programs and services department.
Provide training to staff and volunteers on constituent relationship management database and data processes.
Develop targeted e-blasts using Personify/other data management systems as needed for the promotion of events including flyers and other written promotional elements.
Track upcoming chapter education programs, support groups, and social engagement events and enter data about events into the Personify database. Collect all post-event information and complete internal documentation as appropriate.
Provide information and referral services to people living with dementia, families, professional caregivers, and anyone in need of information regarding dementia, triaging to Alzheimer’s Association 24/7 Helpline staff, as needed.
Utilize and maintain inventory of Chapter printed materials, promotional items, and office supplies using inFlow software.
Produce promotional fliers for programmatic events using defined templates and promote events through community calendars. Identify opportunities to participate in community events to enhance the presence of the Association.
Provide general reception duties including greeting constituents in-person in the office and triaging phone calls. This role will also conduct some outbound contacts to constituents as assigned by the Director of Program Operations.
Assist other program staff in coordinating development and implementation of services to diverse communities and populations throughout the region.
Assure compliance with all Association policies, procedures, standards and applicable regulatory requirements.
High school diploma or equivalent; college degree preferred.
Demonstrated ability to work on a variety of projects, prioritize and meet deadlines, and communicate clearly and professionally.
Demonstrated proficiency in Microsoft Office applications and constituent relationship management systems preferred.
Demonstrated success working with diverse populations, volunteers, staff, and external contacts to build.
Demonstrated ability to work effectively with a culturally diverse workforce and provide leadership in organizational change.
Knowledge, Skills and Abilities
Ability to communicate effectively in-person, in writing and electronically to a variety of audiences.
Ability to prioritize and manage multiple tasks with exceptional organizational skills.
Ability to take feedback, work independently as well as work as a member of a team.
Exceptional customer service skills. Ability to work with a wide range of people including persons with dementia, family caregivers, corporations, foundations, and volunteers.
Works well in teams. Self-starter, independent worker, and willing to take initiative to problem-solve.
Proficient in Microsoft Office applications (Word, Excel, PowerPoint), Zoom, and Google; experience in data collection and ability to use service and volunteer software.
Ability to carry up to 25lbs of equipment and supplies.
Must have a valid driver’s license, reliable transportation and ability to travel by car throughout the fourteen-county region of Central New York.
Job Title: Program Operations Coordinator - Central New York Chapter
Location: Syracuse, New York
Full time or Part time: 37.5 hours (Full-time, hourly)
Reports To: Director of Program Operations
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.
Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, orany other characteristic protected by federal, state or local law.