Job Description

The Program Manager is responsible for building the reach and impact of the Chapter by managing all aspects of the Alzheimer’s Association’s programs and community engagement efforts including community education and partnership development. This position will serve in both strategic and implementation roles with a focus on increasing awareness and utilization of available services through partnership cultivation, health systems engagement, and through implementation of the chapter’s volunteer-powered program delivery strategy in the assigned geographic areas, Lehigh, Northampton, Berks and Bucks Counties, Pennsylvania.


Essential functions and responsibilities include, but are not limited to:

Community Programs

  • Increase reach of Alzheimer’s Association Common Programs
    • Build and strategically expand the number of Alzheimer’s Association community volunteers.
  • Engage, train and manage relationships with community volunteers to expand the Alzheimer’s Association’s visibility and programmatic reach within assigned area.
  • Conduct annual performance evaluations of community volunteers.
  • Represent the chapter as needed at community events and networking groups.
  • Lead and conduct Community Forums in order to develop an informed and community-focused plan for service delivery.
  • Ensure quality assurance and tracking measures are in place for collection of program data, i.e. Personify, CSQEI, etc.

Community Partnerships

  • Develop new, sustainable strategic community partnerships and volunteer supporters in an effort to increase the reach of the Association.
  • Expand programming opportunities through diversity and inclusion outreach to priority diverse populations among Hispanic/Latino, Black/African American and LGBTQ+ constituencies.
  • Build referral partnerships with social service agencies, service providers faith-based, and other organizations to identify prospective volunteers.
  • Analyze service data to identify gaps in delivery and create opportunities for increased volunteer engagement.

Health Systems/Long-Term Care

  • Support the implementation of the chapter’s health systems/long-term care strategy.
  • Serve as a member of the account management team in an effort to engage health systems.

Qualifications :

  • Bachelor’s degree in Education, Social Work, Human Services, Gerontology, Nursing, Public Health or volunteer management; Master’s degree in Social Work or a related field highly desirable.
  • Minimum of five years demonstrated experience working with caregivers and persons with dementia, aging services or comparable human services.
  • 2 years experience in managing volunteers.
  • 2 years experience in managing program implementation.
  • 2 years experience in community outreach, community mobilization or organizational capacity building projects/initiatives.
  • Demonstrated history of health education, strong public speaking skills and an understanding of adult learning principles.
  • Demonstrated success managing volunteer-led community education programs with experience in recruitment, training, engagement, supervision and evaluation of volunteers.
  • Demonstrated success working on a team to identify, create and launch strategic partnerships.
  • Demonstrated success working with diverse populations, volunteers, staff, and external contacts to build and maintain successful teams.


Knowledge, Skills and Abilities (again, the assumption is that the KSA listed are required, unless qualified with the statement preferred or strongly preferred. This should include things like driver’s license, ability to lift up to 25 lbs, etc.)

  • Ability to communicate effectively in-person, in writing and electronically to a variety of audiences.
  • Ability to prioritize and manage multiple tasks with exceptional organizational skills.
  • Ability to take feedback, work independently as well as work as a member of a team.
  • Ability to anticipate, identify, organize and/or analyze growth opportunities and make programmatic recommendations to Chapter leadership.
  • Ability to make data driven decisions.
  • Ability to bend, stoop, lift and transport up to 25 lbs. of materials.
  • Ability and willingness to work occasional evenings and weekends as required for the job; occasional overnight travel may be required.
  • Strong computer skills, proficient with Microsoft Office products, Google suite and; experience with, or ability to learn the Personify CRM database and volunteer management system.
  • Must have a valid driver’s license, access to reliable vehicle, good driving record, proof of automobile insurance and ability and willingness to travel by car.

Position Location: Lehigh, Northampton, Berks, Bucks

Full time or Part time: Full time

Position Grade: 206

Reports To: Director, Care and Support

Who We Are:

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia- by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,900 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer’s, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row.

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.

The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.

Application Instructions

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