Job Description


Job Title Program Manager -Family Caregiver Support Program     Wisconsin Chapter      

Location Milwaukee

Work Hours: Full-time/Part-time (based on a 37.5 hour work week)

Grade: 205

Reports To: Program Director

Who We Are:

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future.  Read on to learn more about the role, then visit our website to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.  

Position Summary:

This position provides leadership and strategic direction for implementation, growth and quality of Alzheimer's Association programs and services and coordination of the National Family Caregiver Support Program (NFCSP) and Alzheimer’s Family Caregiver Support Program (AFCSP) in Milwaukee County.  Measurable outcomes are increased utilization of Care & Support services and engagement with key decision makers in the community for greater reach, with an emphasis on volunteer delivery of programs, and consistently high-quality delivery of service with-in diverse communities


Essential functions and responsibilities include, but are not limited to:

  1. Strategic Leadership
  • Assist the Program Director with the chapter’s Care & Support strategic initiatives, tactics and measures to increase the reach of care and support program and increase access to a timely diagnosis and quality care as established in the Strategic Implementation Plan.
  • Assist with the development of a department plan to expand program reach with special attention to increasing participation among minority, high risk and underserved populations. 
  • Provide leadership for the delivery of all programs and services including program evaluation and adherence to program standards and reporting processes.
  • Lead and conduct Community Forums in order to develop an informed and community-focused plan for service delivery.


2. Manage and oversee the functions of the Family Caregiver Support Network Program.

  •  Ensure program activities, outcomes and impact are measured, tracked, reported and evaluated to enhance program quality; deliver on contract/funder expectations and specifications.
  • Maintain knowledge of all rules and best practices for AFCSP &NFCSP as well as a full range of current community services and resources for older adults and family caregivers.


3. Community Partnerships

  • Develop new, sustainable community partnerships that advance the chapter mission, expand program reach and increase program delivery as per Strategic Plan goals. 
  • Build strategic partnerships with community organizations, academic, public and private sector to advance the chapter mission and serve more clients across the territory.
  • Analyze service data to identify gaps in rural delivery and create opportunities to expand education and support programs.

4.Volunteer Engagement

  • Implement strategies to recruit, engage and manage volunteers to deliver Association education and support programs in order to expand community visibility and service delivery especially among minority, high risk and underserved populations.
  • Monitor volunteer program outcomes and results to reinforce organizational accountability. 
  • In collaboration with the Program Director, develop recruitment plans and strategies. 
  • Work alongside the Care and Support Leadership to analyze service data to identify gaps in rural delivery and create opportunities to expand education and support programs.


  • Education: Associate’s or Bachelor’s degree in Public Health, Social Work, Health Care Management or related field preferred or relevant experience.
  • Demonstrate a knowledge of AFCSP and NFCSP funding programs
  • Experience: 5 years of progressive experience with program delivery and management; 3 years of staff & volunteer management.
  • Demonstrated history of services delivery, quality program evaluation, strong public speaking skills, and success in building a strong volunteer engagement program. 
  • Proficiency with Microsoft Office applications (especially Word & Excel) and Google; ability to learn donor and service user software.

Knowledge, Skills and Abilities

  • Demonstrated success leading a high performing team to achieve strategic initiatives.
  • Experience recruiting, engaging and managing high performing volunteers.
  • Demonstrated success working with diverse populations, volunteers, and staff to build and maintain successful teams.
  • Skilled in the cultivation of productive working relationships with decision-makers in community-based organizations, and/or long-term care setting

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, tuition reimbursement, generous PTO as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan. 

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day an Elder Care Facility Day of their choosing, plus Caregiver Leave.

The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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