Job Title: Eastern ND Program Manager – Minnesota-North Dakota Chapter
Location: Fargo, ND
Work Hours: Full-time (based on a 37.5 hour work week)
Reports To: Western ND Program Manager
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website alz.org to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.
This position is responsible for managing all aspects of the day-to-day programming in all populations of Eastern North Dakota, in bordering counties in Minnesota, and is critical for expanding reach within these areas. Specifically, the position develops new community partnerships, deepens current partner relationships by increasing awareness about the Alzheimer’s Associations programs and services, recruiting and mentoring volunteers, providing care consultations for families and professionals, conducting outreach in a variety of settings, and occasional delivery of education for the counties in the designated service area. This position will fulfill requirements of a contract with the North Dakota Department of Human Services including accurate and timely documentation, development and facilitation of care consultation services and trainings and tracking referrals. Travel will be required of this position whenever virtual delivery is not possible.
Under the direction of the WND Program Manager, the Eastern ND Program Manager is responsible for advancing all Alzheimer’s Association mission pillars and strategic plan goals, particularly in the areas of Care & Support, Concern & Awareness, Diversity & Inclusion and Public Policy.
The position is approximately 30% Program Management, 25% Care Consultation, 25% community partnership development, outreach and education, 10% volunteer recruitment/management/mobilizing, and 10% internal responsibilities.
Essential functions and responsibilities include, but are not limited to:
Program Management (30%)
- Provide day-to-day management of all Eastern ND programmatic work, including coaching and mentoring two Eastern ND Regional Care Consultants, supporting Fargo Admin Assistant, and all END and MN Clay County program volunteers, as needed.
- Serves as END representative on ND Dementia Care Services Program (DCSP) Contract Leadership Team and ND Department of Human Services.
- Assists supervisor with creating/managing DCSP budget and DCSP program by monitoring ongoing progress towards ND Program Contract methodology goals for END.
- Responsible for achieving END Program Key Performance Indicators for Alzheimer’s Association Strategic Plan and implementing programs according to home office standards.
Care Consultation (25%)
- Provides care consultation services to professionals, individuals living with dementia and their care partners. Care consultation may consist of assessment of needs, identification of issues/concerns and available resources, development of a plan of care, referral to appropriate resources, provision of emotional support and education about dementia, and follow-up, as needed. Care consultation services may be provided by phone, video call or in-person through individual and family meetings and with professional teams.
- Participates in regular clinical staffing, group/individual supervision, and continuing education sessions.
Community Partnership Development, Outreach, and Education (25%)
- Grow mission-driven partnerships with organizations including those that serve diverse communities including, but not limited to: businesses, chambers, community-based organizations, faith communities, academic institutions, social service organizations, non-profits, long-term care and health systems.
- Speak to individuals, organizations and communities about the Alzheimer's Association's mission, vision, values, strategic plan/priorities, programs/services, and quality dementia care. For example, this may include education about all types of dementia, brain health, risk reduction, research, disparities, resources through outreach or core programs/classes and professional workshops.
- Partner with the Marketing and Communications team to advance awareness and concern amongst communities, including diverse communities about the full mission of the Alzheimer’s Association.
- Partner with the Development team to foster engagement of community partners in fundraising events, individual giving, corporations, employee resource groups and foundations/organizations.
- Partner with the Health Systems Director to 1) improve early detection, diagnosis and care amongst health systems/clinicians serving all patient populations, 2) advance health systems strategy amongst health systems and providers, and 3) support the adoption of products and models of care.
- Partner with the Public Policy staff to recruit advocate volunteers and implement grassroots advocacy plans for the local, state and federal levels.
Volunteer Recruitment, Mobilization & Management (10%):
- Partner with Chapter staff, board members, volunteers and community partners to recruit, mobilize and manage volunteers, including diverse volunteers.
- Provide mentorship and coaching to volunteers in the mobilization of mission delivery through frequent communication and annual mission conversations.
Internal Responsibilities (10%)
- Document work in a timely, consistent and thorough manner in databases as required (e,g, Personify, Azure, Concur).
- Travel to communities in southeastern North Dakota and bordering counties in Minnesota, when appropriate, to attend community partner meetings, recruit/ train volunteers, deliver education/outreach activities, and care consultation.
- Represents the Association in media interviews, as needed.
- Collaborates with all Chapter and Regional staff.
- Required Education: Bachelor's Degree in social work, psychology, nursing, education, counseling, occupational therapy or related human service field or equivalent experience.
- Required Years of Experience: 1-2 years of experience working in the geriatric field and/or the provision of psycho-social assessments and related action planning.
- Preferred Education: Master’s Degree in social work, psychology, education, nursing, counseling, occupational therapy or related human service field or equivalent experience.
- Preferred Years of Experience: 5 years of experience working in the geriatric field and/or the provision of psycho-social assessments and related action planning.
- Demonstrated experience building rapport/trust and cultivating relationships with a diverse range of individuals, organizations and communities.
Knowledge, Skills and Abilities:
- BIPOC, LGBTQ, and Spanish-speaking individuals are strongly encouraged to apply.
- Demonstrate experience collaborating/partnering with diverse individuals/ organizations/communities, cultivating partnerships within health care settings, corporations, and community-based organizations and has experience recruiting/ mobilizing/managing others (including volunteers).
- Will be expected to be proficient with:
- Multi-line telephone
- Photocopier, scanner
- Microsoft Suite and Google Suite: Mail, Calendar, Docs and Hangout
- Demonstrated experience building rapport/trust, assessing needs, articulating a value proposition, and influencing/persuading.
- Demonstrates excellent communication skills (including active listening), relational skills, interpersonal skills,
- Strong organizational, coordination and project management skills. Strong skills in follow-through, reliability, and documentation.
- Demonstrates emotional intelligence and commitment to cultural competence.
- This role functions as an integral part of the team; collaboration, teamwork, and capacity-building are critical. This is not an individual contributor role or a consulting position.
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, tuition reimbursement, generous PTO as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.
Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day an Elder Care Facility Day of their choosing, plus Caregiver Leave.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.