Program Manager, Support Groups
Job Title: Program Manager, Support Groups
Location: Beachwood, OH
Full time: 37.5 hours for full-time
Reports To: Program Director
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.
This position is responsible for implementing volunteer-powered program delivery strategy through caregiver support groups, engaging with organizations to encourage community mobilization, and supporting the chapter’s information and referral and care consultation services. This position is grant funded with the possibility for longer employment.
Essential functions and responsibilities include, but are not limited to:
- Engage, train and manage relationships with volunteer support group facilitators to expand the Alzheimer’s Association’s visibility and programmatic reach.
- Build and expand the Alzheimer’s Association support group program by recruiting volunteer facilitators and ensuring a high-quality experience for participants.
- Develop sustainable, strategic community partnerships to increase the reach of the Association through volunteer engagement and professional referrals.
- Assist with handling the chapter’s helpline queue and contacting clients referred from physicians and other professionals to provide care consultation and information and referral services.
- Represent the chapter as needed at community events and networking groups.
- Assist in the planning and implementation of community forums in order to develop an informed and community-focused plan for service delivery.
- Analyze service data to identify gaps in delivery and create opportunities for increased reach.
- Bachelor’s degree in Public Health, Social Work, Human Services, Gerontology, Nursing, or related field.
- 1-2 years of experience managing volunteers
- 1-2 years of experience in program implementation
- Valid driver’s license, access to a reliable vehicle, proof of insurance and clean driving record
Knowledge, Skills and Abilities
- Ability to recruit, train, and manage program volunteers to provide high-quality programs and services.
- Ability to build and mobilize community partners to increase the reach of Alzheimer’s Association care & support services and volunteer engagement.
- Ability to provide support to caregivers by providing telephonic or virtual information and referral and care consultation services.
- Ability and willingness to travel up to 50% within the assigned territory by car. Travel in this case is considered time spent away from the office, in the community, to fulfil the job goals.
- Ability and willingness to work evenings and weekends as required for this job.
- Strong computer skills, proficient with Microsoft Office products, Google suite and; experience with, or ability to rapidly learn the Personify CRM database and volunteer management system.
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.
Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.