Job Description


Job Title: Program Manager, Multicultural Education & Outreach 

Location: Cleveland, OH or Akron, OH

Work Hours: Full-time (based on a 37.5 hour work week)

Grade: 5

Reports To: Program Director

Who We Are:

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future.  Read on to learn more about the role, then visit our website to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.  

Position Summary:

The Program Manager, Multicultural Education & Outreach is responsible for implementing volunteer-powered program delivery strategy, engaging with organizations to encourage community mobilization and supporting the chapter’s health systems initiatives.  


Essential functions and responsibilities include, but are not limited to:

  • Increase reach of Alzheimer’s Association Common Programs with special emphasis on increasing participation with the African American, Hispanic, and LGBTQ communities in the Cleveland, Akron, and Lorain County areas. 
  • Build and expand the Alzheimer’s Association education programs by recruiting Community Volunteer Educators and ensure high quality experience by attendees.
  • Engage, train and manage relationships with community volunteers to expand the Alzheimer’s Association’s visibility and programmatic reach within assigned area.
  • Maintain accurate records through our data management system.
  • Conduct annual performance evaluations of community volunteers.
  • Represent the chapter as needed at community events and networking groups.
  • Lead and conduct Community Forums, with particular focus on the African American, Hispanic, and LGBTQ communities in order to develop an informed and community-focused plan for service delivery.
  • Develop new, sustainable strategic community partnerships and volunteer supporters in an effort to increase the reach of the Association, with particular attention to reaching diverse communities.
  • Build referral partnerships with social service agencies, service providers and congregations to identify prospective volunteers.
  • Analyze service data to identify gaps in delivery and create opportunities for increased volunteer engagement.


  • Bachelor’s degree in Education, Social Work, Human Services, Gerontology, Nursing, Public Health, or related field
  • 2 years’ experience managing volunteers and program implementation
  • 2 years’ experience managing programs
  • At least one year of experience in community outreach, community mobilization or organizational capacity building projects/initiatives within diverse communities
  • Must possess valid driver’s license, access to reliable vehicle, proof of insurance and good driving record

Knowledge, Skills and Abilities 

  • Demonstrated success managing volunteer-led community education programs and support groups, with experience in recruitment, training, engagement, supervision and evaluation of volunteers.     
  • Demonstrated success working with diverse teams to identify, create, launch and maintain strategic partnerships
  • Demonstrated success conducting outreach within the African American, Hispanic, and LGBTQ communities
  • Strong communication skills to engage in person and in print and electronic communication
  • Ability to anticipate, identify, organize and/or analyze growth opportunities and to make data driven decisions that lead to programmatic recommendations to leadership.  
  • Ability to present common program curriculums to community settings as needed.
  • Ability and willingness to travel up to 50% within the assigned territory by car. Travel in this case, is considered time spent away from the office, in the community, to fulfil the job goals. While most such travel is same day, occasional overnight travel or air travel may be required. 
  • Ability and willingness to work evenings and weekends as required for the job
  • Strong computer skills, proficient with Microsoft Office products, Google suite and; experience with, or ability to rapidly learn the Personify CRM database and volunteer management system      
  • Ability to bend, stoop, lift, and transport up to 20lbs of materials

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, tuition reimbursement, generous PTO as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan. 

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day an Elder Care Facility Day of their choosing, plus Caregiver Leave.

The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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