Program Manager, Bilingual (Spanish/English)
Job Title - Program Manager, Biligual (Spanish/English)
Location – Orlando or Lakeland/Polk
Work Hours – Full-time, 37.5 hour work week
Grade - 204
Reports to – Program Director
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.
The Program Manager will be responsible for leading and implementing the strategic delivery of care and support services. This strategy will include engaging volunteers and organizations with special emphasis on reaching new and diverse audiences.
Essential functions and responsibilities include, but are not limited to:
- Develop, lead and monitor the implementation of annual strategic work plans to ensure the delivery of care and support programs within assigned territory
- Responsible for establishing strategic tactics that deploy an active volunteer base and build strong organizational collaborations in order to successfully meet key performance indicators and grant requirements
- Responsible for the recruitment, deployment, management and retention of a diverse volunteer team to expand service delivery of our education and support programs
- Develop and cultivate new, sustainable strategic organizational partnerships in an effort to increase the reach of the Association.
- Analyze service data to identify gaps in delivery and create opportunities for increased volunteer and organizational engagement
- Conduct care consultations as requested
- Represent the Chapter as needed at community events and networking groups.
- Lead and conduct Community Forums in order to develop an informed and community-focused plan for service delivery.
- Work to assure timely and effective public relations and marketing of programs
- Develop and cultivate professional relationships with key internal & external partners/organizations, corporate partners, and civic relationships to provide volunteer opportunities and organizational support of Chapter strategic activities including programs, development, and advocacy
- Work with the Data Management Team and Grants Manager to ensure data quality and timely submission of grant reports.
- Bachelor's degree required. Master's Degree in Public Health, Social Work or a related field preferred.
- Must be bilingual with fluency in English and Spanish
- 5 years progressive experience with program delivery and management and 3 years volunteer management experience.
- Florida State driver’s license and proof of insurance, and access to dependable automobile
Knowledge, Skills and Abilities:
- Ability to travel to perform job duties- up to 50% daytime travel with limited overnights
- Ability to work with a wide range of people including persons with dementia, family and professional caregivers, diverse populations, corporate partners, foundation staff, volunteers, legislators and public policy officials
- Ability to analyze information, course correct, and make timely, appropriate decisions
- Ability to collaborate and work well as part of a team with flexibility, adaptability, and good humor
- Appreciation of cultural and ethnic diversity, especially with respect to outreach to underserved communities
- Detail oriented, adaptable, organized and able to successfully prioritize and manage multiple priorities
- Experience being fully accountable for successfully achieving key performance indicators
- Demonstrated ability to successfully develop, cultivate, and maintain interpersonal and organizational relationships
- Excellent presentation and facilitation skills that reflect an understanding of different learning modalities, group process, and cultural diversity
- Proficient in Microsoft Office products, especially Word, Excel, PowerPoint and Google applications
- Comfortable with virtual technology and related platforms
- Effective written and oral communication skills; with impeccable attention to detail
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, tuition reimbursement, generous PTO as well as an annual Cultural & Heritage Day of their choosing , Caregiver Leave, Volunteer and School Visitation time off, paid holidays and a gold standard 401(k) retirement plan.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.