Position Title: Program Assistant
Reports to: Regional Director, Monterey, Santa Cruz and San Benito Counties
Location: Santa Cruz and Monterey, California
Status: Full-time, Non-exempt; 9:00 AM – 5:00 PM, Mon-Fri
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.
Under the direction of the Regional Director, the Program Assistant works closely with regional staff (Monterey and Santa Cruz offices) and the Chapter leadership staff to assure smooth and efficient office operations. The Program Assistant has the primary responsibility for staffing the reception area and welcoming all visitors and callers. This position is responsible for maintaining up-to-date data entry and file maintenance, and helps recruit, train and support volunteers. The program assistant will divide time between the Monterey and Santa Cruz offices.
Care and Support (50%):
- Provide support to the Chapter’s strategic plan by assisting with coordination or our education programs, including logistics, materials, working in conjunction with the program outreach team.
- Manage registrations and attendance for education programs and support groups in Personify
- Following Helpline Standards, responsible for transferring all appropriate information and referral and care consultation helpline calls to our Contact Center staff
- Work with Chapter Communications staff and community partners to develop, coordinate and ensure promotion of programs, services and events
- Assist in coordination of supports groups, disseminate materials and collect attendance records; update support group listings in CRM database
Special Events (20%):
- Field general questions about The Longest Day and Walk to End Alzheimer’s, and use CRM database to help participants register, fundraise and set up their own webpage
- Process team and participant funds that are turned into the office
- Provide administrative support to Walk Manager
- Participate in at least two Walk to End Alzheimer’s annual events as requested
Office Administration (15%):
- Staff reception desk and provide first point of contact for the organization
- Administrative support to the Regional Director and staff
- Maintain office organizational systems, files and common areas
- Process incoming donations, registration fees, honorariums, check requests and invoices
- Oversee facility operations and maintenance of office equipment
Volunteer Coordination (15%):
- Train and support volunteers, oversee office volunteer tasks, ensure tracking of volunteer hours
- Assist with annual volunteer appreciation event(s)
CULTURE OF COLLABORATION
- Fully engage in a culture where team collaboration is more highly valued than individual achievement
- Work as a team to accomplish, if not exceed, organizational goals in the National Strategic Plan
- Participate in Walk to End Alzheimer’s staff team and personal fundraising goals
- Work at least one weekend in the fall for the Walk to End Alzheimer’s
- Respond to public policy calls to action & participate in advocacy days
- Enhance our culture of diversity and inclusion in all aspects of the job
- Bachelor’s degree preferred; degree in gerontology, social work, public health or related field helpful; experience with Alzheimer’s disease, caregiving or aging issues desired
- Bilingual (English/Spanish) helpful
- 2 years of experience in nonprofit social services, or related experience
- 2 years office administration or project management experience
KNOWLEDGE, SKILLS, AND ABILITIES
- Database experience required; prior experience with CRM and other databases, and ability to rapidly learn new software
- Strong computer skills; proficient with Microsoft Office, Excel, PowerPoint and Google Apps
- Excellent written and verbal communication skills
- Ability to work professionally and demonstrate excellent customer service, both internally and externally
- Builds effective relationships with staff, volunteers and community partners
- Well organized and detail-oriented with consistent and timely follow through
- Able to work compassionately with persons with neurocognitive disorders and their care partners
- Experience working with diverse communities and demonstrating inclusion
- Ability and willingness to travel by car within the assigned territory. Must have valid driver’s license, access to reliable vehicle, and good driving record.
- Ability and willingness to work evenings and weekends as required for the position.
- Ability to bend, stoop, lift and transport up to 25 lbs. of materials.
- All other duties assigned
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, tuition reimbursement, generous PTO as well as an annual Cultural & Heritage Day of their choosing , Caregiver Leave, Volunteer and School Visitation time off, paid holidays and a gold standard 401(k) retirement plan.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.
It is the policy of the Alzheimer’s Association to provide equal employment opportunities to all qualified persons without regard to race, religion, creed, color, national origin, gender, marital status, veteran status, sexual orientation, disability, age, genetic information of any other factor protected by applicable federal, state and local laws as well as other applicable government regulations and execution orders.