Operations & Development Associate
Reporting to the Director of Development, the Operations and Development Associate is responsible for key administrative and logistical activities in the Chapter’s offices in Providence, Rhode Island. These include supporting the efficient operation of the office environment and assisting professionals with data entry and software packages such as Convio and Personify. Additionally, they will be responsible for associate-level Development duties. This position requires exceptional self-management capability, flexibility, strong interpersonal skills, and discretion (confidentiality). Occasional evening and weekend work will be required.
Essential functions and responsibilities include, but are not limited to:
- Provide an effective and pleasant welcome to the Association both in person and on the phone, including:
- Answering and directing telephone calls to appropriate staff and helpline volunteers
- Greeting and directing visitors
- Helping callers to register for programs and events
- Support the administrative operations of the Providence office, including:Assisting with mailings when needed
- Sorting all incoming mail
- Performing data entry and word processing on an as needed basis
- Recording all checks received
- Ensure the effective operations of the office environment, including:
- Overseeing inventory and ordering of supplies
- Performing data entry and linking databases
- Supporting liaison with building management
- Handling setup for meetings
- Maintenance of copiers/postage machine to ensure all equipment is in good working order and schedules on-site technical repairs when needed
- Oversee outreach, recruitment and intake of Volunteer staff, including:
- Orienting and matching volunteer candidates to specific roles and making sure materials and directions are available
- Implementing comprehensive volunteer recognition efforts
- Tracking utilization of volunteers with volunteer tracking database
Walk to End Alzheimer’s
- Maintain Walk website for each Walk including news and information, calendar of events, and sponsorship content
- Administer corporate sponsorship benefit delivery to ensure all corporate sponsors are receiving accurate online & promotional benefits for their respective sponsorship levels
- Manage inventory of all Walk related supplies and materials and fulfill fundraising supply request orders
- Provide meeting support to Walk to End Alzheimer’s committee meetings as needed
- Manage logistics for Walk to End Alzheimer’s and associated wrap around events
- Provide customer service for team captains and fulfill material requests
The Longest Day
- Provide staff support to TLD Volunteer Committee to ensure fundraising goals are met
- Steward existing TLD team captains and individuals to continue fundraising activities year after year and identify and cultivate new team captain prospects
- Identify and solicit third-party fundraising activities to benefit the Chapter’s TLD revenue goal
- Steward individuals to serve on the planning committee
- Manage and maintain databases and websites for all special events, participants and donors
- Ensure timely and efficient data entry and donation processing related to all events
- Prepare reports and provide information as requested and required
- Associate degree required, Bachelor’s degree preferred
- Two years’ experience working in a relevant office environment
- Fundraising / Development experience preferred
- Two years’ experience in Microsoft Office, including Word, Excel and Outlook
Knowledge, Skills and Abilities
- Experience with Convio and Personify software preferred
- Strong writing skills, communications experience helpful
- Exceptional customer service skills and ability to
- Ability to multitask in a fast-paced environment, since efficient use of time and flexibility are requisites to meeting the high level of support demand
- Strong interpersonal skills with the ability to work under pressure with a wide range of personalities, including resolving conflicts quickly and effectively
- Effective verbal and written communication skills, reflecting an understanding of the appropriate use of communication technologies
- Appreciation of all facets of diversity, especially with respect to outreach to underserved communities
- Ability to work occasional evenings and weekends as needed for the job
Position Location: Providence, RI
Full time, based on 37.5 hour work week
Position Grade: 202
Reports To: Director of Development
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia- by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,900 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer’s, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row.
At the Alzheimer's Association®, we believe that diverse perspectives are critical to achieving health equity - meaning that all communities have a fair and just opportunity for early diagnosis and access to risk reduction and quality care. The Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer’s and dementia.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.
Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.