Operations & Development Associate
Job Title: Care Consultant - New York City Chapter
Location: Providence, Rhode Island
Work Hours: Full Time
Reports To: Director of Development
Who We Are
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.
General Statement of Responsibilities
Reporting to the Director of Development, the Operations and Development Associate is responsible for key administrative and logistical activities in the Chapter’s offices in Providence, Rhode Island. These include supporting the efficient operation of the office environment, as well as assisting professionals with data entry and software packages such as Convio and Personify. Additionally, this person is responsible for associate-level Development duties. This is a position requiring exceptional self-management capability, flexibility, strong interpersonal skills, and discretion (confidentiality). Occasional evening and weekend work is required.
Core Job Responsibilities
- Provide an effective and pleasant welcome to the Association both in person and on the phone, including:
- Answering and directing telephone calls to appropriate staff and helpline volunteers
- Greeting and directing visitors
- Helping callers to register for programs and events
- Support the administrative operations of the Providence office, including:Assisting with mailings when needed
- Sorting all incoming mail
- Performing data entry and word processing on an as needed basis
- Recording all checks received
- Ensure the effective operations of the office environment, including:
- Overseeing inventory and ordering of supplies
- Performing data entry and linking databases
- Supporting liaison with building management
- Handling setup for meetings
- Maintenance of copiers/postage machine to ensure all equipment is in good working order and schedules on-site technical repairs when needed
- Oversee outreach, recruitment and intake of Volunteer staff, including:
- Orienting and matching volunteer candidates to specific roles and making sure materials and directions are available
- Implementing comprehensive volunteer recognition efforts
- Tracking utilization of volunteers with volunteer tracking database
Walk to End Alzheimer’s
- Maintain Walk website for each Walk including news and information, calendar of events, and sponsorship content.
- Administer corporate sponsorship benefit delivery to ensure all corporate sponsors are receiving accurate online & promotional benefits for their respective sponsorship levels
- Manage inventory of all Walk related supplies and materials and fulfill fundraising supply request orders
- Provide meeting support to Walk to End Alzheimer’s committee meetings as needed
- Manage logistics for Walk to End Alzheimer’s and associated wrap around events.
- Provide customer service for team captains and fulfill material requests
The Longest Day
- Provide staff support to TLD Volunteer Committee to ensure fundraising goals are met.
- Steward existing TLD team captains and individuals to continue fundraising activities year after year and identify and cultivate new team captain prospects.
- Identify and solicit third-party fundraising activities to benefit the Chapter’s TLD revenue goal.
- Steward individuals to serve on the planning committee.
- Manage and maintain databases and websites for all special events, participants and donors.
- Ensure timely and efficient data entry and donation processing related to all events.
- Prepare reports and provide information as requested and required.
Key Education / Professional Requirements
- Associate degree required, Bachelor’s degree preferred
- Two years’ experience working in a relevant office environment, Development experience preferred
- Two years’ experience in Microsoft Office, including Word, Excel and Outlook
- Experience with Convio and Personify software preferred
- Strong writing skills, communications experience helpful
Key Professional Attributes
- Strong self-management skills, as independent initiative and ability to collaborate are essential
- Professional personal demeanor and presence, recognizing the significance of the role as a “face/voice” of the Association
- Ability to multitask in a fast-paced environment, since efficient use of time and flexibility are requisites to meeting the high level of support demand
- Strong interpersonal skills with the ability to work under pressure with a wide range of personalities, including resolving conflicts quickly and effectively
- Effective verbal and written communication skills, reflecting an understanding of the appropriate use of communication technologies
- Appreciation of cultural and ethnic diversity, especially with respect to outreach to underserved communities
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, tuition reimbursement, generous PTO as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan. Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day an Elder Care Facility Day of their choosing, plus Caregiver Leave.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.