Mission Support Coordinator
Job Title: Mission Support Coordinator
Location: Columbus, OH
Work Hours: Full-time (based on a 37.5 hour work week)
Reports To: Director, Mission Support
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.
This position provides essential mission support activities to assist Ohio chapter staff to remain focused on key mission areas. The position will work collaboratively with staff and constituents. The Mission Support Coordinator will primarily support the Central Ohio and Northwest Ohio chapters and works with other Ohio Mission Support staff as needed to serve the overall needs of Ohio and identify efficiencies and streamline processes to provide highly effective support service.
Essential functions and responsibilities include, but are not limited to:
- Answer phones, triage calls and voicemails, and provide high level customer service
- Provide customer service to event constituents
- Assist as needed with gift processing research in Team Approach, Results Plus, Luminate data systems
- Assist with cash processing in accordance with organization policies and procedures
- Provide fundraising support to development and finance teams related to data reports sponsorship management, invoicing, matching gift processing, and general customer support
- Assist chapters with mail processing oversite in accordance with organization policies and procedures
- Assist with office operations at all chapter locations including lease process details; equipment ordering, inventory and budget; office contract services such as cleaning and maintenance
- Order and maintain inventory of supplies
- Support finance staff team with state/regional budget process
- Provide support for other projects as needed
- Associate’s Degree; Bachelor’s degree preferred
- 3-5 years’ professional experience in office administration
Knowledge, Skills and Abilities
- Must possess exceptional customer service skills; ability to communicate over the phone and in-person with staff and external constituents
- Strong computer skills, proficient with Microsoft Office products, Google suite and ability to learn Association specific programs such as Team Approach and Luminate
- High degree of attention to detail
- Ability to be flexible and adapt to fast-paced work environment
- Ability to bend, stoop, lift, and transport up to 20lbs of materials or equipment
- Ability to work occasional evenings and weekends as needed for the job
- Ability and willingness to travel up to 5%
- Must possess valid driver’s license, access to a reliable vehicle, good driving record and proof of insurance
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, tuition reimbursement, generous PTO as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.
Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day an Elder Care Facility Day of their choosing, plus Caregiver Leave.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.