Manager, Community Support
Position Title: Manager of Community Support
Location: Lynnwood, Washington office
Work Hours: Full-time (based on a 37.5 hour work week)
Compensation: Grade Level 5; Minimum $46,800, Midpoint $59,700, Maximum $72,500
Reports To: Director of Programs
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to eliminate Alzheimer’s disease through the advancement of research, to provide and enhance care and support for all affected; and to reduce the risk of dementia through the promotion of brain health.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org to find out more about who we are and why we've been recognized as a Best Place to Work the last ten years in a row.
The Manager of Community Support manages the caregiver support group programs and processes to recruit, train, oversee and retain a cadre of well-qualified volunteer facilitators. The ideal candidate also ensures a quality program for attendees of the groups that includes increasing overall awareness of the programs and services offered by the Alzheimer’s Association, while adhering to the mission statement. The Manager assists in all efforts to meet goals as defined in the Strategic Implementation Plan and Key Performance Indicators and supervises the Program Assistant.
Essential functions and responsibilities include, but are not limited to:
- Volunteer Facilitator recruitment
- Through a joint effort with the Volunteer Manager: effectively recruit, screen and onboard new volunteer facilitators.
- Organize, manage, and conduct initial and ongoing facilitator trainings.
- Adhere to strategies and process as defined in the Volunteer Management System.
- Manage day-to-day Support Group Program operations
- Provide on-going facilitator support, including ability to quickly respond to a consistent high volume of emails, voicemails, and mail correspondence.
- Analyze and respond to community gaps and needs for additional groups, with an emphasize on diverse communities and rural/underserved areas
- Adapt or transition groups when no longer viable
- Provide continuing education via various educational seminars, monthly news & information packet, quarterly conference calls, and at least four direct contacts with the facilitator yearly.
- Provide consultation on group organization, group dynamics, and facilitation skills.
- Respond to and report appropriately situations of suspected abuse, neglect or suicidal thoughts.
- Recruit and screen external presenters for group meetings and ensure unbiased presentations.
- Maintain accurate facilitator, support group and Home Office Databases.
- Conduct group visits and evaluations.
- Coordinate publicity for the support group program; coordinate efforts with the Marketing and Outreach team.
- Produce and provide quality outreach materials to facilitators and group member
- Supervise the Program Assistant
- Ability to successfully supervise, motivate, and evaluate employee
- Participate in community outreach and fund development activities, including but not limited to the following:
- Presentations, workshops, education conferences, panel participation.
- Marketing and Outreach opportunities
- Special events and fund development activities.
- Advocacy and public policy activities.
- Bachelor's degree or equivalent experience, with competency in the fields of aging and dementia
- Experience and effective volunteer recruitment, training, and management.
- Ability to analyze information and make timely, appropriate decisions.
- Ability to collaborate and work well independently and as part of a team.
- Flexible and adaptable in fluid and dynamic environment.
Knowledge, Skills and Abilities
- Excellent program, organizational, pubic speaking, and time management skills.
- Excellent interpersonal and verbal/written communication skills.
- Ability to work well with diverse populations.
- Absolute commitment to confidentiality.
- Proficiency in Microsoft Office and Google Apps preferred.
- Comfort with databases and/or able and willing to learn
- Ability to travel locally and regionally as needed to perform job duties.
- Washington State driver’s license and proof of insurance, and access to dependable automobile.
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, long-term disability, life insurance, extensive PTO, caregiver leave, volunteer time off, paid holidays, and generous 401(k) retirement plan.
Alzheimer’s Association is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.