Job Description


Family Services Manager

Location: Greenville or Columbia, SC 

Work Hours: Full-time (based on a 37.5-hour work week)

Grade: 5 

Reports To: VP of Programs

Who We Are:

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future.  Read on to learn more about the role, then visit our website to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.  

Position Summary:

Based in the South Carolina Chapter, the Family Services Manager reports to the VP of Programs and provides leadership for the development, implementation and evaluation of programs and services for general public, individuals with dementia, family members, caregivers and professionals in the South Carolina Chapter.

This is a full-time position and may be located in Greenville, SC or Columbia, SC.


Essential functions and responsibilities include, but are not limited to:

  • Manage Helpline services for the chapter and coordinate Care Consultation throughout the Chapter’s regions in partnership with program team members.
  • Assist families, professionals and general public regarding patient management, resources, referral and related concerns.
  • Manage SC Chapter Support Group program, according to National and Chapter standards, working with program team members to execute a variety of support groups throughout the state.  
  • Serve as primary liaison and resource to volunteer support group facilitators and early-stage volunteers.
  • Coordinate with program staff to assure compliance with National protocols and consistency of programs within Chapter.
  • Support and assist with programs and services.
  • Participate in the development and coordinate the delivery of an annual work plan for programs that meet the needs of families and providers in the service area.
  • Record all information on program services and statistics in the appropriate Chapter databases in a timely manner.
  • Provide leadership and support to ensure integration and coordination of programs and services within the Chapter and with other service providers.
  • Cultivate on-going relationships with other Alzheimer’s Association Chapters and aging organizations/agencies at the local, state, regional, and national levels. 
  • Maintain an up-to-date professional knowledge and expertise on Alzheimer’s disease and other dementing illnesses, aging issues and National/Chapter issues 
  • Ensure compliance with Chapter fiscal and program requirements, including preparing any necessary reports for funding sources, the Chapter or the National Alzheimer’s Association.
  • Represent the Alzheimer’s Association at public forums, conferences, workshops and media events and function as an advocate representing the Alzheimer’s community.
  • Develop linkages and partnerships with other community agencies, organizations and educational institutions.
  • In conjunction with other staff, recruit, train and manage volunteers to assist with program delivery and fundraising.
  • Develop and implement new services, programs and training based on assessed needs.


  • Undergraduate degree in social work, communications, adult education, gerontology or related human service field.  Master’s degree in Social Work, counseling or equivalent. 
  • 2 or more years experience in program implementation, preferably in not-for-profit organization(s), with older persons, family and professional caregivers, and persons with dementing illnesses. 

Knowledge, Skills and Abilities 

  • A sound knowledge of dementia and its impact on individuals, caregivers, families, and society 
  • Willingness to follow directives and implement programs based on the National Association and the Chapter’s mission, goals, and annual operating plans
  • Ability to work independently on projects, prioritize work and meet deadlines 
  • Strong interpersonal skills and ability to organize, motivate, and work effectively with people from a variety of socio-economic levels, service provider organizations and the general public 
  • Familiarity with service delivery systems pertaining to aging issues in each   county
  • Ability to travel by automobile and operate a motor vehicle 
  • Possession of a valid driver’s license and appropriate insurance coverage
  • Ability to transport materials to offsite locations 


Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, tuition reimbursement, generous PTO as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan. 

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day an Elder Care Facility Day of their choosing, plus Caregiver Leave.

The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law. 


Application Instructions

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