Family Services Manager
Family Services Manager – Houston and Southeast Texas Chapter
Location: Houston, TX
Work Hours: Full-time
Reports To: Program Officer
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.
- The Family Services Manager reports to the Chief Program Officer and supervises staff and volunteers to ensure ongoing Chapter program excellence. The position is responsible for implementing Chapter-wide strategic delivery of care and support services, including but not limited to, care consultations, early stage engagement, and support groups. This strategy includes engaging volunteers and organizations, with special emphasis on reaching new and diverse audiences.
- Assist in revenue generation opportunities and support all Association fundraising events, including Walk to End Alzheimer's and The Longest Day.
Essential functions and responsibilities include, but are not limited to:
- Supervise PCORI grant care consultants.
- Oversee training, administrative tasks, and care consultations related to the PCORI grant.
- Organize workflow and ensure that employees understand their duties or delegated tasks.
- Monitor employee productivity and provide constructive feedback and coaching.
- Deliver care consultation services for families in person, by telephone, or e-mail.
- Document and follow up, in an accurate and timely fashion, call interactions and interventions.
- Support recruitment, deployment, management, and retention of a diverse volunteer team to expand service delivery of education and support programs
- Develop and cultivate new, sustainable strategic organizational partnerships in order to increase Association reach.
- Develop an informed, community-focused service delivery plan by leading and conducting Community Forums.
- Work with the Data Management Team and Grants Manager to ensure data quality and timely submission of grant reports.
- Master degree in social work, psychology, or counseling required. Licensure (LSW, LCSW) preferred.
- 3-5 years’ experience in a healthcare setting, preferably in geriatrics or mental health with expertise in dementia.
- 3- 5-years of supervisory experience.
- Experienced clinical/counseling skills in listening, assessment, empathy, advocacy, negotiation, referral, and closure.
- Bilingual skills (Spanish/English) preferred
Knowledge, Skills and Abilities
- Strong interpersonal skills
- Excellent organizational skills with strong attention to detail.
- Strong time management skills and ability to multitask.
- Ability to work with all levels of internal staff, outside clients, volunteers, and donors.
- Professional attitude and appearance.
- Computer proficiency in Microsoft Office and agency data collection systems.
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, tuition reimbursement, generous PTO as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.
Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day an Elder Care Facility Day of their choosing, plus Caregiver Leave.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.