Job Description

Under the direction of the senior manager of community engagement, the Family Care Specialist is responsible for enhancing direct assistance and professional intervention to Alzheimer’s families and to foster cooperative relationships with the local community health and social service professionals. The Family Care Specialist is responsible for the delivery of Helpline and Care Consultation services. Additionally, this position is responsible for assisting in the recruitment and training for Program Volunteers, including Community Educators and Community Representatives.


Essential functions and responsibilities include, but are not limited to:

Chapter Helpline Team (65%)

  • Provide overall support to the Chapter’s Helpline Team, supporting chapter-wide follow up calls a minimum of 2 days/week, responding to Helpline follow-up requests and provide information and referral and/or care consultation as needed
  • Ensure Association documentation standards are met for these calls, completing Personify database by end of business day
  • Responsible for ensuring 100% compliance of adherence of the Alzheimer's Association's Helpline Standards
  • Ensure all grant compliance with Helpline calls and track and report monthly statistics or grant administration: Helpline, Care Consultation in the Eastbay counties of Solano, Alameda and Contra Costa
  • Manage the East Bay’s physician referral program, providing information and referral and care consultations to families directly referred through this formalized program
  • Follow all Association Helpline Standards for these calls

Outreach & Education Programs (20%)

  • Stays up-to-date on Alzheimer’s disease (AD) care and research, family caregiver issues and related interventions; and community resources
  • Present educational programs on Alzheimer’s and related disorders to family caregivers, community groups and organizations as needed
  • Identify opportunities to collaborate and further develop relationships with community agencies and ethnic community providers to promote awareness of the Alzheimer’s Association and our services
  • Expand partnerships with health and community-based organizations
  • Represents the Alzheimer’s Association at community meetings and events
  • Track and report monthly statistics or grant administration: Caregiver Training, Support Groups, Community Education and Outreach programs.
  • Assist with planning special education events or conferences
  • Assist with facilitating caregiver support groups and mentoring volunteer support group facilitators as needed

Volunteer Management (15%)

  • Assist with recruitment, orientation, training, retention, and evaluation of Program Volunteers in the East Bay.
  • Assist with expanding volunteer participation in the East Bay across all departments, including Advocacy, Longest Day, and Walk
  • Arrange ongoing education for Program Volunteers


  • Masters in Social Work, Family Counseling, or Gerontology preferred
  • LCSW or MFCC licensure a plus
  • Minimum of 2 years’ experience in geriatric and Alzheimer’s care required

Knowledge, Skills and Abilities

  • Demonstrated skills in speaking and writing on dementia and caregiver issues
  • Familiar with community services, dementia services, care-giving issues, difficult behaviors, latest research, and the role of education, public policy, and technology in the future of dementia care
  • Care management and case documentation skills: ability to evaluate, care plan, refer to resources, monitor and terminate cases
  • Ability to respond to emotional concerns of family members
  • Strong public speaking skills
  • Computer: Microsoft Office Suite, Google Suite and database management experience required
  • Excellent verbal and written communication skills
  • Ability and willingness to travel up to 50% within the assigned territory by car. Travel in this case, is considered time spent away from the office, in the community, to fulfill the job goals. While most such travel is same day, occasional overnight travel or air travel may be required Must have valid driver’s license, access to reliable vehicle, good driving record and proof of automobile insurance
  • Ability and willingness to work some evenings and weekends as required for committee meetings, Walk and wraparound events

Title:  Family Care Specialist

Position Location: East Bay Office, Emeryville, California

Full time Exempt, based on 37.5 hours per week minimum

Position Grade:  405 ($67,000-$70,000)

Reports To:  Senior Manager of Community Engagement

Who We Are:

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia- by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,900 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer’s, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row.

At the Alzheimer's Association®, we believe that diverse perspectives are critical to achieving health equity - meaning that all communities have a fair and just opportunity for early diagnosis and access to risk reduction and quality care. The Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer’s and dementia.

The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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