Donor Services Specialist
Who We Are
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.
The Donor Services Specialist is responsible for the donor services functions. This position will be responsible for preparing gifts for data entry, as well as providing superior customer service by responding to donor services related questions and issues from both external and internal audiences. S/he will compile data for a variety of reports for the use of the Development office and provide other administrative support
This is a full-time position, 37.5 hours per week, based in the San Jose, California office, and reports to the Chief Development Officer.
- Daily gift processing and gift tracking
- Database management and reporting and provide expert level support in databases such as Team Approach and Luminate
- Maintain data integrity and data quality for donor and gift records
Field and fulfill donor requests
Prepare and mail acknowledgments for high level/high touch donors
- Cover front desk duties as part of a team rotation
- AA degree, Bachelor’s preferred
- 3 years of database management and reporting experience
Knowledge, Skills and Abilities
- Excellent internal and external customer Service Skills
- Excellent communication skills, oral and written
- Strong data analysis skills and ability to problem-solve
- Advanced computer skills including MS Office, Google Suite,. Experience with CRM databases, Convio Luminate and Team Approach; ability to learn new software and processes
- Ability to work collaboratively with a team
- Data entry skill with speed and high accuracy
- Strong organization skills and attention to detail
- Ability to work independently and work on several projects simultaneously, and manage periodic times of stress due to volume and deadlines.
- Ability to maintain confidentiality
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, tuition reimbursement, generous PTO as well as an annual Cultural & Heritage Day of their choosing, Caregiver Leave, Volunteer and School Visitation time off, paid holidays and a gold standard 401(k) retirement plan.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.