Donor Services Manager
The Donor Services Manager will manage gift processing and customer service teams that support donation processing and the constituent experience.
Essential functions and responsibilities include, but are not limited to:
- Provide guidance and coaching to Gift Processing staff members.
- Delegate batch data entry activities among members of the Gift Processing team.
- Review data entry batches for accurate processing.
- Communicate with chapter staff and internal departments to investigate transactions with incomplete data to ensure proper revenue allocation.
- Collaborate with external vendors to ensure proper adherence to established business rules.
- Configure external data from various sources for entry into donor databases.
- Lead the development and documentation of department procedures for proper revenue allocation.
- Enter transactional data into donor databases by manual and automated processes.
- High School diploma required. Associates Degree or higher preferred.
- 4+ years of professional experience required. Prior supervisory experience a plus.
Knowledge, Skills and Abilities
- Working knowledge of relational database systems
- Experience with a Customer Relationship Management (CRM) system
- Experience with Team Approach Donor Database preferred.
- Experience with Luminate Online
- Proficient in MS Office Suite, especially with MS Excel
- Strong analytical and problem solving skills
- Excellent written, verbal, and interpersonal communication skills
- Ability to handle multiple tasks simultaneously
- Excellent organization skills
- Ability to travel up to 10%
Position Location: U.S. Based Remote
Full time or Part time: Full Time
Position Grade: 507
Reports To: Director, Donor Services
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia- by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,900 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer’s, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row.
At the Alzheimer's Association®, we believe that diverse perspectives are critical to achieving health equity - meaning that all communities have a fair and just opportunity for early diagnosis and access to risk reduction and quality care. The Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer’s and dementia.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.
Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.