Donor Data Manager
Job Title: Donor Data Manager
Location: Waltham, MA
Work Hours: Full Time
Reports To: Director of Operations
Who We Are
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to eliminate Alzheimer’s disease through the advancement of research, to provide and enhance care and support for all affected; and to reduce the risk of dementia through the promotion of brain health.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org to find out more about who we are and why we've been recognized as a Nonprofit Times Best Place to Work the last eleven years in a row.
Under the direction of the Director of Operations, the Donor Data Manager plays a key role implementing and achieving the goals of a comprehensive Development program by providing robust data management and reporting infrastructure to the Department. Key responsibilities are management and oversight of the donor database, list management, as well as data reporting and coordinating direct mail fundraising.
Core Job Responsibilities
- Collaboratively develops quality assurance, program monitoring and reporting tools for the collection of system, strategy, program, and participant-level data
- Ensures data accuracy, proofing information, correcting errors as needed to assure valid and accurate reports in the areas of gift processing, coding contributions, gift acknowledgement and chart of accounts management
- Collaborates with Alzheimer’s Association Headquarters (Home Office) on combined fundraising efforts, including direct mailings, constituent information updates and direct marketing logistics
- Oversees matching gifts program and non-special event on-line giving efforts
- Serves as main point of contact for all incoming donor calls, collaborate with Donor Services to send out acknowledgement letters
- Assists Walk Team and other Development teams by managing monthly invoices to sponsors, payment tracking and follow-up coordination
- Manages Year in Review List and Letter Procedures, prepares donor reports and mailing lists for end of year appeal solicitation letters
- Provides training and technical assistance to staff and volunteers to build capacity for continuous self-assessment (e.g., results-based accountability, data collection and reporting, interpretation and utilization of evaluation results, continuous quality improvement)
- Manages upgrades and new software implementations to optimize performance, as per Development team needs
- Contributes to cross-organization coordination and communication by disseminating data-specific information and updates
- Actively participates in team meetings and discussions related to program reviews, performance, monitoring, and planned courses of action
- Conducts troubleshooting with management and staff as opportunities for improvement and/or as problems arise to promote consistency of system use and reporting
- Participates on committees and groups involving data projects as needed
- Bachelor’s Degree in Computer Science, Management and Information Systems, or related field required. Masters preferred. Certification in data analysis preferred. Experience in Human Services and/or Public Administration preferred.
- At least five (5) years of directly related experience in conducting system administration using fundraising software and donor database applications; desktop publishing and online CMR software (i.e., Convio/Luminate and Personify)
- Strong analytical/critical thinking skills and content area knowledge and expertise evaluation/performance measurement.
- Solid proficiency in the use of all office software applications (including Word, Excel, the Google Suite, PowerPoint, etc.). Proficiency in database and statistical programs, including SPSS, is a plus.
- Demonstrates advanced knowledge, skills and experience in development and management of large, complex datasets, including quality assurance, data cleaning and analysis, etc.
- Ability to gather and analyze available data/information and draw logical conclusions, and effectively communicate results verbally and in writing to audiences of various levels and backgrounds, including formal presentations as well as clearly written reports and documents
Key Professional Attributes
- Excels at customer service – Serves all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance the Alzheimer’s Association mission.
- Drives for results – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.
- Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of the Alzheimer’s Association.
- Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.
- Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting.
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, tuition reimbursement, generous PTO as well as an annual Cultural & Heritage Day of their choosing, Caregiver Leave, Volunteer and School Visitation time off, paid holidays and a gold standard 401(k) retirement plan.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.