Job Description

Position Summary:

Provide leadership to expand the reach of Association's programs aligned with the Western New York communities’ expressed needs and through the engagement of community partners and volunteers. Ensure staff, volunteers and community partners are aligned in delivering programs that are culturally appropriate and reach all communities while adhering to Association’s programs and brand standards.

This person is responsible for the strategic management, coordination and delivery of the Chapter’s care and support programs across the eight-county region. Programs include information and referral services; care consultations; support groups; grant-funded temporary respite relief; and specialized education, support and social engagement activities for individuals living with mild cognitive impairment or early stage dementia and their caregivers. Position is measured through successful completion of Strategic Implementation Plan Key Performance Indicators & Grant Workplan Goals. Supervises a team of 3.

This position is grant funded.


Essential functions and responsibilities include, but are not limited to:

  • Aligns community needs with Association programs to achieve Care & Support goals and program performance metrics, support enterprise goals, and to further our impact in mission programs and services.
    • Regularly review quantitative and qualitative chapter data and determine strategies to grow the number of unduplicated individuals receiving Care & Support programs, particularly in underrepresented populations.
    • Lead the development and implementation of community impact plans and community assessment process to expand program reach with new audiences.
    • Works with community networks serving underserved communities and links local and national partners to Association’s DEI initiatives to address health disparities and barriers to Care & Support.
    • Undertakes a public health approach to Care & Support activities in order to expand reach with a focus on health promotion, disease prevention, and early detection.
  • Delivers on established program reach strategy by developing and managing a prioritized portfolio of community partners.
    • Proactively oversees account planning processes and is responsible for delivering on the most effective and appropriate community growth strategies.
    • Responsible for the implementation of an account team strategy for managing prioritized community partnerships.
    • Serves as the relationship coordinator for key, high-impact portfolio accounts.
    • Oversee the management and growth of the Chapter’s rapid referral program.
  • Develops appropriate volunteer recruitment, engagement and impact measurement to advance program delivery, with specific emphasis on expanding volunteer recruitment, engagement and impact in rural and underrepresented communities.
    • Ensures an adequate number of active volunteers are recruited to meet program needs through a comprehensive recruitment plan that leverages technology, tools and staff across all functions.
  • Provides technical assistance, mentorship and support to Program Volunteers on the integration of Association’s programs into their communities.
  • Knowledge of quality dementia care in long-term care communities and community-based organizations utilizing a relationship sales approach. Ability to lead efforts as needed to impact quality care.
    • Promote the Association’s Dementia Care Practice Recommendations and associated programs/products.
  • Strategically coordinates and aligns with other functional teams and their accounts to achieve high impact mission and income opportunities which support enterprise goals.
    • Collaborates with fund development staff to maximize community engagement in Association activities, events, grants and other fundraising efforts within the market.
  • Collaborates with communications staff to assure timely and effective public relations and marketing of care and support programs. Promotes the Alzheimer’s Association’s mission at appropriate and assigned meetings, community functions and in the media as needed.
  • Manages grant-funded projects (where applicable) to achieve Association objectives, in accordance with enterprise grant policies and protocols.
  • Models and fosters behavior that contributes to a culture that values the staff/volunteer partnership and is consistent with the values, goals, and cultural beliefs of the Association.
    • Assess staff skill and provide support to develop competence & confidence in community engagement activities.  
  • Serves as the main point of contact for communications with contact center management regarding 24/7 Helpline services to ensure seamless service delivery and connection to local resources as appropriate.
  • Utilizing Solution Focused Brief Therapy, provides constituents with in-person, virtual and telephonic care consultations (i.e. disease education, problem-solving counsel, decision-making support, crisis assistance and referral to local services).
  • Coaches and supports a team of Western New York Chapter care consultants and subcontracting grant partners on care consultation best practices assuring that service provision goals and quality care standards are met.
  • Conducts case review sessions and special topic training with members of the program team and subcontracting grant partners on a routine basis.
  • Collects and enters relevant and appropriate data for grant reporting, measuring progress toward strategic goals, and submitting monthly and quarterly reports to the Associate Program Director and the Senior Director of Programs. 
  • Other duties as assigned.



    • Master degree in social work, psychology, counseling or a related field required. Licensure (LMSW, LCSW, LPC, LCPC) is strongly preferred.
    • 3-5+ years of progressive clinical experience, ability to work with issues surrounding chronic and life-threatening diseases, program management, and people management.

    Knowledge, Skills and Abilities:

    • Ability to cultivate community partnerships to create a sense of urgency related to awareness of Alzheimer’s and dementia as a major health problem, motivate to action in prevention and early detection, and influence strategies and techniques.
    • Ability to utilize Solution Focused Brief Therapy (SFBT) or other clinical modalities within a brief interaction.
    • Proficient clinical/counseling skills in listening, assessment, empathy, collaboration, goal setting, and action planning.
    • Ability to handle interactions with constituents involving heightened emotions including crisis, abuse, suicide/homicide risk.
    • Familiarity with healthcare systems, mental health, aging and disability services, and Alzheimer’s disease/dementia resources.
    • Ability to represent the Association effectively and professionally to community partners and community leaders, including working with disparate populations and diverse constituents.
    • Demonstrated success recruiting and managing a team of staff and volunteers with mission, program delivery and community engagement experience.
    • Ability to understand and work within a complex organizational structure.
    • Strong experience with community-based program planning and implementation.
    • Knowledge of product marketing/sales concepts.
    • Outcome driven with ability to respond to changing circumstances and priorities.
    • Able to manage and motivate diverse groups and individuals and work successfully as a leader in a team environment.
    • Excellent oral and written communication, presentation, and interpersonal skills.
    • Demonstrated success collaborating with staff account teams to develop appropriate plans for constituents.
    • Strong market, community and constituent perspective.
    • Broad knowledge of the overall structure, programs, and services of the Alzheimer’s Association including policies and procedures.
    • Remains composed under stress, handles responses to criticism tactfully and delivers on organizational commitments.
    • Ability to analyze and integrate information from relevant sources.
    • Strong strategic planning skills.
    • Knowledge of program outcome-based interventions, educational processes and evaluations.
    • Strong knowledge of health status data statistics and analysis, chronic disease tracking, and reading and interpreting dementia statistics.
    • Experience with / knowledge of relationship selling techniques
    • Strong knowledge of long term care organizations
    • Maintains general knowledge of science and evidenced based best practices through monitoring current research and practices, attending trainings, and participating in enterprise and regional meetings.
    • Ability to carry up to 25 lbs of equipment and supplies.
    • Ability and willingness to travel. Travel in this case, is considered time spent away from the office, in the community, to fulfill the job goals. While most such travel is same day, occasional overnight travel or air travel may be required. Must have valid driver’s license, access to reliable vehicle, good driving record and proof of automobile insurance
    • Ability and willingness to work some evenings and weekends


    Title: Director, Program Outreach

    Position Location: Amherst, NY

    Full time 

    Position Grade: 207

    Reports To: Sr. Director, Programs


    Who We Are:

    The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia- by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

    At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,900 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

    We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer’s, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row.

    At the Alzheimer's Association®, we believe that diverse perspectives are critical to achieving health equity - meaning that all communities have a fair and just opportunity for early diagnosis and access to risk reduction and quality care. The Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer’s and dementia.

    The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.

    Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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