Job Description


Job Title: Director of Operations

Location: Philadelphia, PA

Work Hours: Full-time (based on a 37.5 hour work week)

Grade: 209

Reports To: Region Leader

Who We Are:

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future.  Read on to learn more about the role, then visit our website to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.  

Position Summary:

Reporting to the Chapter Executive Director and Region Leader, the Director of Operations is a key member of the Association’s regional management team. This is the most senior operations director, and therefore is responsible for key elements of the technical and operational infrastructure for all sites across the region. This includes development of relevant overarching strategies, systems and processes as well as direct management of office/facilities administration, related financial management, logistical support, local information technology and execution of employee onboarding. While providing direct operational support to the Delaware Valley Chapter, the Director also oversees staff members that provide operational support to the Greater PA and Greater NJ Chapters in addition to managing overall data entry/outputs across the region. This position plays a critical collaborative role with chapter and department leaders across the region including: chapter executives, regional finance, regional marketing/communications and chapter development and program leads. This position works out of the Delaware Valley Chapter, based in Philadelphia, PA.  Occasional evening and weekend work is required, as is the ability to travel throughout the three-state region.


Essential functions and responsibilities include, but are not limited to:

  • Efficiently manage operations and administrative systems, staff, equipment and space in the region to ensure smooth operations and workflow, including:
    • Site selection and negotiation of occupancy and support equipment leasing/purchasing, ensuring the suitability of offices and managing relocations as needed
    • Point person for vendor negotiations, infrastructure procurements, vendor management, staple supplies and maintenance of all office equipment
    • Oversee management of office administrative staff to best support the region’s work in all three states; lead coordination of regional administrative support
    • Implement overall IT and phone system strategy as promulgated by the Home Office; coordinate with Home Office IT department to ensure adequate onsite IT/phone equipment is available for staff and volunteers
    • Liaison for contracts management (vendors, grants, foundations, etc.) that involve the Home Office in Chicago 
  1. Working with the Human Resource Manager for the Region, ensure Chapter and Association onboarding procedures and IT/office set-up are consistently implemented
  2. Deliver local Disaster Management and Business Recovery planning
  • In coordination with the Regional Director of Finance (FRD), support and deliver effective financial management processes and reporting to departments, senior staff, local Board of Directors and Home Office, including:.
    • Maintain effective local procedures and operations governing donor and revenue management from receipt to reporting and analysis, including interfaces between the Donor Data Base and Accounting
    • Ensure systems conversions and upgrades, and related business process changes are implemented smoothly and in accordance with Home Office objectives
    • Serve as point person for financial reporting for private/foundation grants, and government grant submissions and reporting in conjunction with FRD and Home Office
  • In coordination with chapter Program and Development leaders, develop systems and implement processes to manage data across the region including but not limited to:
    • Chapter-based data entry within all databases: Luminate, Team Approach, Personify. This includes event/program tracking, coding, registrations, attendance, donation processing, data input and systems enhancement implementations 
    • Chapter-based data reporting/outputs from all databases including data manipulation in Excel to ensure all departments have information they need to effectively manage work and provision of Home Office Key Performance Indicators (KPIs) of the Strategic Implementation Plan
  1. Coordinate local communication and database systems support and maintenance, and conversions for IT and phone infrastructure as needed
  • Play key leadership role in support of the Region Lead and Delaware Valley Chapter executive including hands on management of all of the above for the local chapter community


  • Bachelor’s Degree in Finance, Business Administration or related field; MBA or related degree preferred
  • Eight or more years’ experience with operations/financial management, including five years in a senior leadership or director level role
  • Three or more years’ experience managing Human Resources, Information Technology and/or Operations/Administration

Knowledge, Skills and Abilities

  • Superior motivator (written and verbal) with the ability to encourage others to maximize potential and achieve challenging organization goals
  • Strategic decision making skills, demonstrating effective cost/benefit analysis and reflecting process oriented solutions
  • Goal and outcome focused, reflecting a clear appreciation of both the needs of diverse client populations and the organization’s operational limits
  • Demonstrated management skills, including the ability set clear goals, organize projects, establish and manage budgets, develop work processes and supervise professionals
  • Innovative with the requisite skills to navigate and negotiate organizational change
  • Strong awareness of the social, economic, political environment in which the Association operates, since part of its effectiveness is in partnering in the larger community
  • Valid driver’s license, proof of insurance and access to a reliable, personal vehicle
  • Ability to lift up to 25 lbs.

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, tuition reimbursement, generous PTO as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan. 

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day an Elder Care Facility Day of their choosing, plus Caregiver Leave.

The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.


Application Instructions

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