Director of Community Engagement
The mission of the Alzheimer’s Association is to eliminate Alzheimer’s disease through the advancement of research, to provide and enhance care and support for all affected, and to reduce the risk of dementia through the promotion of brain health.
The Director of Community Engagement is responsible for strategic program volunteer engagement and mobilization in the eight-county Western New York region. Primary duties include recruiting, onboarding, and managing volunteers to expand service delivery in key areas of the Association’s work.
- Develop and execute a comprehensive volunteer recruitment strategy to expand community visibility and service delivery, especially among diverse and underserved communities.
- Create strong, sustainable partnerships with community organizations and volunteer supporters to ensure inclusivity. Priority populations include but are not limited to: African American, Hispanic/Latino, Native American, LGBTQ, geographically isolated, and faith-based communities.
- Engage in ongoing strategic planning work with the chapter's program leaders to assess organizational need and capacity for volunteers. In coordination with Program.
- Director, conduct community assessment and build a strategic volunteer recruitment plan, utilizing service data and conducting Community Forums.
- Recruit, orient, position and steward program volunteers to meet organizational needs and opportunities utilizing training tools from Alzheimer's Association home office.
- Ensure volunteers complete necessary onboarding requirements (Screen, interview, conduct required background checks, etc.); serve as resource throughout training period.
- Enhance online volunteer training by delivering and linking volunteers with in-person training and coaching.
- Collaborate with program staff on the proper placement, supervision, and development of volunteer talent.
- Oversee and conduct annual performance evaluations (called Mission Conversations) of all program volunteers.
- Manage volunteer database and local volunteer community including discussion groups, newsletters and local chapter communication to volunteers.
- Track and report on volunteer data to grant funders.
- Update volunteer program materials and position descriptions as needed.
- Plan and implement recognition efforts for volunteers.
- Represent the Chapter at public events, conferences, and in the media.
- Ensure compliance with all Association policies, procedures, standards and applicable regulatory requirements; promote Association-wide programs and initiatives.
- Maintain programming in accordance with National Standards, Common Program Plan and current Strategic Implementation Plan.
- Perform other related duties as assigned.
- Bachelor’s degree in a related field and at least 5 years professional experience demonstrating proficiency in required skills and/or responsibilities.
- Valid NYS Driver’s license and the ability to drive throughout the 8 county region.
- 5 years of program management and the ability to lead volunteer-powered program delivery to achieve strategic objectives.
- Leadership/supervision experience.
- Conflict management skills.
- Demonstrated ability to multi-task and manage multiple projects.
- Strong organizational skills and attention to detail.
- Experience developing and implementing project plans, quality improvement, and grant reporting.
- Ability to work both independently and as a member of a larger team.
- Ability to connect with diverse populations and diverse types of organizations.
- Flexibility and demonstrated ability to problem solve independently.
- Strong people skills; effective verbal and written communicator.
- Understanding of key concepts of volunteerism, either as a volunteer or volunteer leader.
- Excellent public speaking/facilitation skills.
- Demonstrated ability to supervise, manage and evaluate volunteer performance.
- Knowledge of and/or experience with the Alzheimer’s Association and its mission.
- Ability to build trust, confidence, and followership of a diverse range of staff, volunteers, community partners - across race, gender, and other identities - to build and maintain successful teams.
- High level of integrity, diplomacy and initiative.
- Ability to work evenings and weekends as needed.
- Ability to travel by car throughout the entire 8 county region by car as needed to perform job duties.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and Google; experience in data collection and ability to use service and volunteer software.
- Participation in other Chapter events including Walk to End Alzheimer’s, The Longest Day, Advocacy Day, Dementia Care Symposium, etc.
Job Reference #: 3530