Dementia Care Consultant
Job Title: Dementia Care Consultant
Location: Waltham, MA
Reports To: Program Manager, Helpline & Community Referrals
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to find out more about who we are and why we've been recognized as a Best Place to Work the past eleven years.
Reporting to the Program Manager; Helpline and Community Referrals, the Care Consultant is part of the Family Services team and provides Care Consultation to families living with Alzheimer's disease and other dementias. Care Consultation helps families develop an understanding of a dementia diagnosis, creates a plan to support the person living with memory loss, identifies available resources and develops strategies for best possible symptom management and communication. Care Consultations may be provided by phone, videoconference, and/or in-person at one of the MA/NH Chapter offices. Referrals for Care Consultations are driven from our 24/7 Helpline and the Dementia Care Coordination. The goal of Dementia Care Coordination is to partner with healthcare organizations to connect their patients and families with the Alzheimer’s Association as soon as possible to ensure they receive the support necessary to navigate a dementia diagnosis. As a volunteer driven organization, all staff are expected to recruit, cultivate, support and manage volunteer relationships to advance the mission of the Alzheimer's Association.
Core Job Responsibilities:
- Provide education, guidance and support to families on issues related to Alzheimer’s disease in person, by phone and/or email, as needed, including providing timely:
- Documenting constituent information and consultation provided in Personify, the Association’s confidential CRM (constituent relationship management) system in order to assure accurate measure for the Association’s Programs & Services
- Writing individualized care plans, as follow-up to all Level 2 Care Consultations
- Preparing written feedback form to referring healthcare providers, when indicated
- Following up with constituent, when indicated
- Remain knowledgeable and current in information related to Alzheimer’s disease and related dementias, as well as national, state and local initiatives that affect the targeted population
- Support the broader services offered through the Family Services Department that comprise the overall family care effort, including:
- Supporting Helpline program by providing Information & Referral level of service for those constituent who may not require a Care Consultation
- Assisting with training for future Family Services volunteers and staff
- Collaborating with Operations Department and additional Family Services Department staff in maintenance community-based resource information
- Delivering family and professional education programs and support groups upon request
- Provide the following support for the Dementia Care Coordination Program:
- Maintaining referral numbers through Personify data entry and tracking systems
- Assisting in data collection for outcomes evaluations
- Communicating issues with partnerships with Senior Manager, Dementia Care Coordination
- Remaining available for relationship building and education for primary partners as needed/requested
Key Educational/Professional Requirements
- Bachelor's degree is required. Experience in field of aging, and/or dementia and social services is preferred. Master's degree in social work or related field, State Social Work licensure, and/or Certified Dementia Practitioner certification is preferred
- Excellent interpersonal and verbal/written communication skills
- Demonstrated success working in volunteer-led programs, with experience in recruitment, training, engagement, and supervision of volunteers
- Strong organization skills and proficiency in maintaining systems and procedures
- Proficiency in Microsoft Office and Google Apps
- Ability to analyze information and make timely, appropriate decisions
- Appreciation of cultural and ethnic diversity, especially with respect to working with underserved communities
- Experience with crisis and risk assessment preferred
- Experience with CRM system software preferred
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.
Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.