Job Description

GENERAL SUMMARY:

  

The Constituent Services Coordinator is responsible for core family and constituent services including early stage programming, care consultation, constituent education, safety services and support groups for the regional office service area and adherence to Portfolio of Common Programs and Services (PCPS) standards. In addition this role is responsible for outreach, cultivation of referral sources and support of community education efforts.

                   

ESSENTIAL JOB FUNCTIONS:

                   

  • Responsible for Care Consultation
    • Coordinate with internal and external audiences in the identification of appropriate constituents for care consultation services
    • Develop and provide an action plan to assist constituents in their preparation for acute and changing needs, roles and responsibilities
    • Assist in arrangement and coordination of services
    • Provide emotional support to constituents
  
  • Responsible for regional support groups & safety services
    • Primary liaison with regional support groups
    • Provide facilitator orientation and annual trainings for all support group facilitators
    • Evaluate need for new support groups and approves new groups as needed
    • Responsible for maintaining statistics and attendance records
    • Ensure that the Association and support groups are meeting expectations as set out in support group agreement and PCPS standards
    • Stay current on response standards for MedicAlert SafeReturn incidents
  
  • Responsible for regional Early Stage Services
    • Identify and train facilitators for Early Stage Support Groups
    • Facilitate monthly Early Stage telephone groups as needed
    • Identify other appropriate regional opportunities to expand available early stage services
          
  • Participate in public education efforts
    • Speak and/or participate in community presentations and programs
    • Provide professional education training as directed
    • Participate in community health fairs and other community outreach activities
          
  • Participate in community outreach and  development activities
    • All staff are required to support and participate in special events and fund development activities as requested
    • All staff are expected to informally advocate for those we serve and the services offered
    • All staff are expected to support and participate in formal advocacy and public policy activities as requested
           

MINIMUM REQUIREMENTS:

  
  • Master's Degree in Social Work
  • Two years experience in human service program service delivery, preferably in aging field
  • Knowledge of applicable healthcare delivery systems and issues such as:  Medicare, Medicaid, managed care, HMO’s, long term care insurance, etc.
  • Proficiency with Microsoft Office applications including Word and Excel
  • Ability to work effectively with volunteers, staff and external contacts to build and maintain successful teams
  • Ability to prioritize and manage multiple priorities
  • Ability to anticipate, identify, organize opportunities to expand services
  • Ability to coach, mentor and develop volunteers
  • Ability to communicate effectively in person, in writing, and electronically to variety of audiences
  • Ability to work effectively with diverse population
  • Ability to work evenings and weekends as needed
  • Ability to travel as needed to perform job duties
  • Valid driver's license, proof of insurance and access to a reliable personal vehicle
  • Ability to operate designated office equipment
  • High level of integrity, diplomacy and initiative                                                                                                                                                            

Application Instructions

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