Job Description


Job Title:         Constituent Services Coordinator – Central New York Chapter

Location:         Syracuse, NY 

Work Hours:   Full Time

Grade:             202 – Non-Exempt

Reports To:     Grant Program Manager


Who We Are:

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future.  Read on to learn more about the role, then visit our website to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.  

Position Summary:

Manage all facets of data related to demographic and programmatic service data to meet Alzheimer's Association and grant funder goals, such as collection and input of biographical and service usage, including helpline, care consultation, education and training, and support groups.   Maintain quality control measures to ensure accuracy and integrity of data for the programs and services department.



Essential functions and responsibilities include, but are not limited to:

  • Greet guests in person or on the phone. Answer questions, provide follow-up, and direct inquiries to appropriate staff as needed.
  • Manage inventory of all programs and services printed materials, including topic sheets, brochures and promotional items.
  • Provide assistance with pulling queries, reports and historical data for reporting, analysis and creating mailing lists. Maintain files related to programs and services, government grants, and contracts with subcontractors, including respite providers, service providers, etc.
  • Assure compliance with all Association policies, procedures, standards and applicable regulatory requirements.
  • Provide training to staff and volunteers on constituent relationship management databases and data processes.
  • Post meeting information to Chapter event calendar, internal community resource database, and any community calendars as necessary.
  • Produce promotional fliers for education programs and support groups.



  • High school diploma or equivalent; college degree preferred.
  • Demonstrated ability to work on a variety of projects, prioritize and meet deadlines, and communicate clearly and professionally. 
  • Demonstrated proficiency in Microsoft Office applications and constituent relationship management systems preferred.
  • Demonstrated success working with diverse populations, volunteers, staff, and external contacts to build.
  • Must have a clean NYS driver's license, access to a vehicle, and ability to travel throughout coverage area. 


Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, tuition reimbursement, generous PTO as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan. 

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day an Elder Care Facility Day of their choosing, plus Caregiver Leave.


The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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