Job Description

The Computer Lab Technician is responsible for operating system build/imaging and distribution to the organization. This role will also handle internal repairs for desktop/laptop and communication with vendors through oversight and guidance of team leader. This role will also provide opportunities for involvement in end-user support surrounding application setup and deployments for business as usual requests and deployments.  

 

Essential Job Functions:

 
     
  •  Lab technical Support: Monitoring of day-to-day end-user desktop/laptop distributions, imaging and configure new hardware/software according to departmental procedures and best practices.      
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  • End-user Support: Provide technical support (User based-hardware troubleshooting and standard software installation). Provides printer support services for configuration and continued monitoring and management.     
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  • Asset Management: - Inventory maintenance, recycle and reporting.     
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  • Remote device management: Assists with Laptop/desktop deployments : Grant access for local installs such as tailored application
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Minimum Requirements:

 
     
  • Associate degree in Computer Science or Management Information Systems or 2 years of IT system support. 
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  • 2 years working as part of a helpdesk team. 
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  • 2 years of experience using a helpdesk ticket management system. 
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  • Hands-on experience managing user accounts in Windows Active Directory and Google. 
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  • Experience installing software and operating system firmware. 
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  • Knowledge and understanding of security concepts including network, server, and computer security. 
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  • Able to organize and prioritize work in order to meet helpdesk customer service levels and detail-oriented.
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  • Able to work independently and handle multiple tasks. 
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  •  Strong customer service skills. 
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  • Effective communication (verbal and written). 
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  • Excellent analytical skills to use towards problem-solving helpdesk issues. 
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  • Certification in fundamental technology concepts, core technical (desktop) skills is a plus.
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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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