Community Relations Manager
The mission of the Alzheimer’s Association is "to eliminate Alzheimer’s disease through the advancement of research; to provide and enhance care and support for all affected; and to reduce the risk of dementia through the promotion of brain health." The Alzheimer's Association, New York City Chapter provides a variety of education, information and support services to persons with dementia, their families, health care professionals, and the community. Under the supervision of the Senior Director of Programs, the Community Relations Manager is part of the care and support program team. The position goal is to significantly expand the reach of Alzheimer's Association community programs through strategic relationships and volunteerism. This position is responsible for developing, managing and implementing an outreach strategy for the Alzheimer’s Association, including developing a volunteer pipeline and strategic relationships that will support volunteer placements in community settings. Measureable outcomes are to increase unduplicated consumer education, and referrals to Chapter services, expansion of community-based support and education programs through volunteerism, health equity and health care system partnerships.
COMMUNITY PROGRAMS DEVELOPMENT
- Increase delivery of Common Program Plan with special attention to increasing participation among populations that typically have low involvement using volunteers and community champions.
- Oversee Alzheimer’s Association volunteers to assure expansion of quality programs.
- Engages, trains and manages relationships with volunteer positions to expand community visibility and service delivery, especially among racial/ethnic communities, high risk and underserved populations.
- Primary responsibility annual performance evaluations of volunteer positions for community educators, support group, social engagement. Performance evaluation will be in concert with functional team leads.
- Represent the Chapter at community events, including but not limited to, volunteer association meetings, health and wellness fairs and volunteer fairs.
- Field requests for Association participation at non-fundraising community outreach events, such as health fairs, volunteer fairs, wellness fairs, et al. Evaluate representation and participation. Maintain the Chapter’s presence on relevant volunteer recruitment websites, including but not
limited to www.volunteermatch.com and United Way resources.
- Responsible for complete and accurate data input of all volunteer activity including volunteer personal data, hours volunteered, jobs assigned, etc. into appropriate CRM database and Volunteer Management System (VMS).
- Ensure all proper policies are signed by volunteers annually and filed appropriately.
- Develop new, sustainable and strategic relationship with key community stakeholders, organizations serving diverse populations, retiree organizations, educational institutions, health care systems, faith based organizations and volunteer supporters in order to increase referrals to Association services.
- Develop relationships that can drive a pipeline of volunteers as well as relationships that facilitate delivery of Association services. Including building referral partnerships with social service agencies, service providers and FBOS.
- Develop community assessment and analyze service data to identify gaps in delivery and create opportunities to expand education and support programs.
GENERAL PROGRAM AND OPERATIONAL (10%)
- Assure compliance with Alzheimer’s Association, NYC Chapter and grant related quality standards.
- Cultivate and recruit supporters for chapter fundraising events like Walk to End Alzheimer's and Longest Day.
- Collect and enter relevant and appropriate data for grant reporting, measuring progress toward strategic goals, and submitting monthly reports to the Senior Director of Programs.
- Attend chapter meetings and special events as scheduled.
- Conform to all legal and other requirements with respect to volunteer records and documentation, and meet Association standards for quality services.
- Other duties as assigned.
- Bachelor’s degree from an accredited college or university in Education, Social Work, Gerontology, Nursing, Public Health and 5 years experience. Master’s degree preferred.
- Demonstrated success managing volunteer-led community education programs with experience in recruitment, training, engagement, supervision and evaluation of volunteers. At least 3 years experience managing volunteer programs.
- Demonstrated success building strong partnerships and increasing services to communities that have had low participation including African American, Latino, LGBT, Limited English Proficiency and religious communities. Ability to promote the Chapter’s programs and events to a variety of audiences, including corporate management, individual participants and volunteers.
- Demonstrated success as an Alzheimer’s educator for consumer and professional audiences with solid knowledge of dementia, dementia-related resources, constituent needs and best practices.
- Demonstrated success working with diverse populations, volunteers, staff, and external contacts to build and maintain successful teams.
- Excellent ability to communicate in person, print, and electronically to variable audiences.
- Ability to think strategically and anticipate, identify, organize and/or analyze growth opportunities and make programmatic recommendations to Chapter leadership.
- Ability to work under pressure and manage multiple projects at once.
- Ability to coach and develop volunteer talents. Shows a high level of customer service skills with visitors, callers and volunteers. Ability to manage large numbers of volunteers at different levels of expertise with diplomacy.
- Detail-oriented, efficient, and able to multi-task.
- Proficient in Windows and other software programs: Word, Excel, PowerPoint, Publisher, Personify and Google Apps
- Valid New York State driver’s license.
- Solid work ethic.
- Strong ability to self-manage with significant strength in time management.
- Self-starter, able to work independently and problem solve.
- Ability to take feedback, work independently as well as work as a member of a team.
- Commitment to serving diverse and vulnerable constituencies including immigrants, LGBT and communities of color.
- Desire to help families cope with Alzheimer’s disease and related dementias.