Job Description


Job Title Community Outreach Specialist – Western New York Chapter

Location  Williamsville, NY

Work Hours: Full-time(based on a 37.5 hour work week)

Grade: 205

Reports To: Director of Education & Training

Who We Are:

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future.  Read on to learn more about the role, then visit our website to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.  

Position Summary:

The Community Outreach Specialist plans and conducts outreach and education activities with volunteers throughout the eight-county region of Western New York with the purpose of improving access to and utilization of services by individuals, organizations, and communities that are historically underserved and/or disproportionately impacted by Alzheimer’s disease or a related dementia. Priority populations include but are not limited to; African American, Hispanic/Latino, Native American, LGBTQ, and rural communities. Additionally, the Community Outreach Specialist engages with key community stakeholders such as faith-based organizations, health agencies and community-based organizations to increase awareness and referrals to Alzheimer’s Association services.


Essential functions and responsibilities include, but are not limited to:

  • Develops, implements, and maintains chapter outreach and education activities among priority populations in accordance with the Portfolio of Common Programs and the current Strategic Implementation Plan.
  • Plans and conducts direct community and organizational outreach throughout chapter region and employs creative strategy in building and enhancing relationships.
  • Cultivates relationships with chapter’s diverse constituents and builds trust within communities that are historically underserved and/or disproportionately impacted by Alzheimer’s disease or a related dementia; ultimately resulting in increased utilization of care and support programs and increased diversity among volunteers.
  • Identifies, trains and manages diverse volunteers to serve as a key source of program delivery in underserved communities.
  • Participates in local aging coalitions, committees, and health fairs.
  • Delivers outreach/education presentations in-person and virtually to community stakeholders including but not limited to medical providers, pharmacists, first responders, faith-based organizations, non-profits and government agencies to ensure that the community-at-large understands Alzheimer’s disease and other dementias, the importance of early diagnosis, and the benefits of utilizing Alzheimer's Association services.
  • Plans and delivers Community Forums across the eight-county region to assess/identify needs, service gaps, and potential solutions. 
  • Provides supervision and guidance to volunteers and support staff in conducting activities related to chapter outreach initiatives.
  • Collects, reports, and analyzes data related to key strategic outreach indicators against stated government and foundation grants, and organization goals.
  • Partners with chapter staff in development and evaluation of programs supporting major chapter outreach platform areas. 
  • Assists program team with delivery and coordination of information, referral, and care consultation services in-person, virtually, and via telephone. 
  • Assists in various capacities with the delivery of all programs including: Information and Referral, Care Consultation, Education & Training, Support Groups, Early Stage, Respite, TrialMatch, Safety Services, Advocacy, and any other programs throughout the service area. 


  • Bachelor’s degree with at least three years of related experience preferred.
  • Experience recruiting and/or managing volunteers preferred. 
  • Expertise in providing public education, public speaking, information and referral, and in grassroots outreach work.
  • Ability to work with diverse audiences including caregivers, individuals living with Alzheimer’s disease and related dementia, families, volunteers, and professional contacts regardless of gender, race, ethnicity, creed, age, socioeconomic status, physical or mental status, political beliefs, religious or spiritual affiliation, and sexual orientation.
  • Ability to communicate effectively in-person, in writing and electronically to a variety of audiences.
  • Works effectively in a team-based environment.
  • Goal-oriented, motivated to achieve all key performance indicators (KPI’s) 
  • Self-directed and flexible with exceptional organizational skills.
  • Ability to prioritize and manage multiple tasks.
  • Bilingual (Spanish/English or other languages) candidates preferred.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint), Zoom, and Google; experience in data collection and ability to use service and volunteer software.  
  • Participation in other Chapter events including Walk to End Alzheimer’s, The Longest Day, Advocacy Day, Conferences, etc.
  • Flexible schedule required including occasional nights and weekends for meetings and program delivery.
  • Ability to carry up to 25lbs of equipment and supplies.
  • Must have a valid driver’s license, reliable transportation and ability to travel by car throughout the eight-county region of Western New York with occasional out-of-area travel.

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, tuition reimbursement, generous PTO as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan. 

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day an Elder Care Facility Day of their choosing, plus Caregiver Leave.

The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.


Application Instructions

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