Community Outreach Manager
Job Title: Community Outreach Manager, Northeast Washington – Washington Chapter
Location: Spokane, WA
Full time based on 37.5 hours per week
Reports To: Regional Director
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.
Under the direction of the Regional Director, the Community Outreach Manager is responsible for implementing the chapter’s volunteer-powered program delivery strategy, engaging with organizations to encourage community mobilization and supporting the chapter’s health systems initiatives. Based in Spokane, Washington this position requires frequent travel throughout Ferry, Pend Oreille, Spokane, Stevens and Whitman Counties. This is a full time temporary grant funded position through summer 2023 with the possibility of continued employment thereafter.
Essential functions and responsibilities include, but are not limited to:
Community Programs (50%)
- Increase reach of Alzheimer’s Association Common Programs with special emphasis on increasing participation among communities that have typically had low rates of engagement with the chapter
- Build and expand the number of Alzheimer’s Association Community Educators, Alzheimer’s Association Community Representatives, support group facilitators and other Community Volunteers
- Plan, organize and present in-person and virtual community education programs in accordance with our Aging & Long Term Care of Eastern Washington Service Agreement
- Ensure the delivery of education programs for diverse communities
- Analyze service data to identify gaps in delivery and opportunities to strengthen volunteer engagement
- Oversee and implement all Early Stage programs, to include the Staying Connected program, Early Stage Support groups, Memory Cafés and Early Stage Forums, in the 5 county service area
- Engage, train and manage relationships with community volunteers to expand the Alzheimer’s Association’s visibility and programmatic reach within assigned area
- Conduct annual performance evaluations of volunteers
- Represent the chapter as needed at community events and networking groups
- Engage volunteers for involvement in other program and education needs, including Health Fair and Community Outreach
- Lead and conduct Community Forums in order to develop an informed and community-focused plan for service delivery
Community Partnerships (35%)
- Develop new, sustainable strategic community partnerships and volunteer supporters in an effort to increase the reach of the Association and the Building Dementia Capabilities Program
- Build referral partnerships with social service agencies, service providers and congregations to identify prospective volunteers
- Analyze service data to identify gaps in delivery and create opportunities for increased volunteer engagement
- All employees of the Alzheimer’s Association are expected to adopt the mission of the organization in their daily work and to professionally represent the Association outside of work. All staff are expected to work as a team to accomplish, if not exceed, organizational goals as detailed in the National Strategic Plan. In addition, all staff are expected to fully engage in our culture of public policy and advocacy, fundraising, and diversity and inclusion.
- Assist where needed even if not in this position’s job description
- Work at least one Walk on a weekend
- Bachelor’s degree in Education, Human Services, Public Health, Communications, Marketing, Volunteer Management, Non-Profit Management or other applicable education and or experience.
- 2 years of experience in managing volunteers
- 2 years of experience managing program implementation
- 1-2 years of experience in community outreach, community mobilization or organizational capacity building projects/initiatives
Knowledge, Skills and Abilities:
- Demonstrated success managing volunteer-led community education programs, and support groups
- Experience in recruitment, training, engagement, supervision and evaluation of volunteers
- Demonstrated success working on a team to identify, create and launch strategic partnerships
- Demonstrated success working with diverse populations, volunteers, staff, and external contacts to build and maintain successful teams
- Ability to anticipate, identify, organize and/or analyze growth opportunities and make programmatic recommendations to Chapter leadership
- Ability to coach and develop volunteer talent
- Strong communication skills via phone, in person, print, and electronically
- Demonstrated organizational, analytical, and critical thinking skills including ability to adapt processes and projects as Chapter and constituent needs evolve
- Self-starter, able to work independently, problem-solve, and take initiative
- Ability to make data-driven decisions
- Ability and willingness to travel up to 50% within the assigned territory by car. Travel in this case, is considered time spent away from the office, in the community, to fulfil the job goals.
- While most such travel is same day, occasional overnight travel or air travel may be required. Must have valid driver’s license, access to reliable vehicle, good driving record and proof of automobile insurance.
- Ability and willingness to work evenings and weekends as required for the job
- Strong computer skills, proficient with Microsoft Office products, Google suite and; experience with, or ability to rapidly learn the Personify CRM database and volunteer management system
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.
Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.