Community Education Program Manager
Under the supervision of Associate Director of Community Engagement and Education, the Community Education Program Managers are part of the program team. Responsible for overseeing volunteers, developing, marketing and delivering programs through volunteer service delivery to meet the needs of persons with Alzheimer's disease and dementia, their families and caregivers, professionals, paraprofessionals and community members in accordance with the Alzheimer’s Association Strategic Plan and Common Program Portfolio. As a trained professional, will work with volunteers to help them serve the needs of individuals or families affected by Alzheimer and other dementias. In addition, provide services to constituents, who have care or dementia related questions by providing problem-solving strategies, disease education, decision-making support, crisis assistance, guidance during transitions and connections to local services. Will plan, schedule, market, and oversee volunteers in their outreach and delivery of Association community education programs. May also perform care consultations, oversee support groups, conference presentations and other trainings and activities. In addition, will oversee the creation of community relationships and oversee the volunteer outreach and education activities to meet the needs of persons with Alzheimer's disease and dementia, their families and caregivers, professionals, paraprofessionals and community members including priority diverse populations among Latino, African American and LGBT constituencies. As such, they play a critical role in reaching and serving the underserved communities across the five Boroughs. This position will be based in New York, NY.
Essential functions and responsibilities include, but are not limited to:
The function of the Care and Support Program Manager is to advance the Care and Support arm of the Association’s mission. Under the supervision of the Associate Director of Community Engagement and Education, the Care and Support Program Manager will plan and develop a programmatic approach, establish relationships, oversee volunteer community engagement and community education delivery, and if called upon provide clinical care in the form of care consultations, one to one psychoeducation and leading support groups.
- Recruit, train, deploy, manage and provide oversight to volunteers.
- Responsible for overseeing a team of volunteers and for reaching key performance indicators for community engagement and community education through this volunteer team.
- Develop a community engagement strategy and then coach volunteers in reaching community engagement and community education goals, deliverables and key performance indicators.
- Plan, develop, market and oversee volunteer program delivery of Alzheimer’s Association education and training programs to persons with dementia, their family members and caregivers, professionals, paraprofessionals and the community at large.
- Increase and coordinate development and implementation of services to diverse communities and populations in the region.
- Work collaboratively with chapter staff to support the Alzheimer’s Association’s vision, mission, core values and strategic goals and promote Association programs.
- Generate support for, and awareness of, the work of the Alzheimer’s Association by forming, maintaining and enhancing relationships, collaborations and partnerships with healthcare professionals, paraprofessionals, community agencies, government entities and businesses in the designated counties.
- Conduct outreach with physicians, builds working relationships with service providers, care facilities and other stakeholders who collaborate on Association initiatives or would benefit from Association programs and services.
- Manage relationships and locations within designated counties.
- Participate in, and assist with insuring the success of The Longest Day, Walk to End Alzheimer’s and other Alzheimer’s Association special events.
- Provide leadership to, recruit volunteers to join the committee(s) and invite corporate and family teams to participate in The Longest Day and Walk to End Alzheimer’s.
- Provide care consultations to enhance the quality of life and decrease the stressful impact of the disease for the person with Alzheimer’s disease/dementia and/or the caregiver by providing support, in-depth information, problem solving techniques and planning for future needs, particularly during emergent or transitional situations. This includes an assessment of issue presented resulting in recommended actions steps and the provision of resource materials as needed.
- Promote and optimize the Alzheimer’s Association’s Helpline program.
- Provide support and information about Alzheimer’s disease and dementias, services provided by the Association and community resources to constituents within the designated counties.
QUALITY ASSURANCE, MONITORING AND REPORTING
- Administer client tracking system from referral to closure. Provide accurate and timely documentation of interactions and interventions.
- Conform to all legal and other requirements with respect to patient records and documentation, and meet Association standards for quality services.
- Insure continuous quality improvement, complete and review program evaluations.
- Collect and enter relevant and appropriate data for grant reporting, measuring progress toward strategic goals, and submitting monthly reports to the Associate Director of Community Engagement and Education and Senior Director of Programs.
- Assist liaising between Chapter, National Alzheimer’s Association, and grantors and coordinate systems for collection and reporting of data and outcomes; work with team to meet performance outcomes.
- Demonstrated experience in delivering or overseeing the delivery of community engagement, outreach and education programs, developing and conducting programs related to health or navigating health or social service systems.
- Demonstrated experience overseeing peer educators or managing and providing support to teams of volunteers.
- Fluent in Spanish or Haitian Creole preferred. Open to one of the other languages spoken by limited English proficiency New Yorkers (Spanish, Chinese, Russian, Haitian Creole, Bengali, Korean, etc.).
- Demonstrated experience working with diverse communities including Latino, African Americans, and LGBT.
- Master's degree in Public Health, Public Administration or allied degree preferred.
- Familiarity with Alzheimer’s and related dementias, aging population and/or health.
- Knowledge of Alzheimer's or dementia or other disease related experience preferred. Although a keen desire to learn and keep up to date on the latest Alzheimer’s disease topics is welcomed.
- Ability to work with a wide range of people including persons with dementia, family caregivers, corporations, foundations, and volunteers.
- Demonstrated knowledge of NYC community resources.
- Excellent communication skills, both written and verbal and the ability to teach, train and/or speak in front of groups.
- Excellent customer service skills when working with internal and external clients.
- Ability to work occasional early evening and weekend hours as needed.
- Proficient in Windows and other software programs: Word, Excel, PowerPoint, Publisher, Personify and Google Apps
- Valid driver's license, access to reliable vehicle, and proof of current automobile insurance or access to reliable transportation.
Knowledge, Skills and Abilities
- Excellent managerial and volunteer management skills.
- Excellent analytical, planning and strategic thinking and problem solving skills in order to develop community engagement strategies and tactics as well as coaching volunteers on strategies and tactics.
- Requires high degree of creative, original and thinking in identifying new programs, new avenues for outreach, new relationships and developing person-centered plans.
- Solid work ethic, attention to detail, and strong time management skills.
- Ability to work independently or as a member of a team.
- High level of integrity, diplomacy, and initiative.
- Willingness to work some evenings and weekends and travel locally to care consultation and outreach activities.
- Commitment to serving diverse and vulnerable constituencies including immigrants, LGBT and communities of color.
- Desire to help families cope with Alzheimer’s disease and related dementias.
Location: New York, NY 10165
Reports To: Associate Director of Community Engagement and Education
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.
Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.