POSITION TITLE: Clinical Manager
REPORTS TO: Program Director
STATUS: Full-Time Exempt
LOCATION: Cincinnati, Ohio
Be part of the movement to end Alzheimer’s.
Right now, millions of Americans are facing the devastation of Alzheimer’s. This disease is robbing us of our finances, our families and our futures – but at the Alzheimer’s Association, we’re relentlessly working to change that by addressing the challenges in front of us with speed and without limitations or boundaries. With our network of more than 75 chapters across the country, we’re advancing world-class research, ensuring access to gold-standard care and support, and hiring talented, mission-driven people who make it all happen.
The Alzheimer’s Association has been ranked as one of the Best Nonprofits to Work For by The Nonprofit Times nine years in a row, recognizing our leadership, competitive compensation and benefits, flexibility and mission-driven atmosphere. It takes a uniquely motivated person to be a part of our team – but we believe that person could be you.
This position is responsible for supporting the Association and Program team in achieving strategic goals through volunteer recruitment and management, community building and mobilization, and providing direct support to families, people living with dementia, and caregivers. The ideal candidate will possess a deep knowledge of dementia, skills in program facilitation and volunteer recruitment/management, and the ability to train and teach other adults to deliver high-quality services.
This position is grant funded and located in Cincinnati, OH. The incumbent will report to the Program Director.
Information/Referral and Care Consultation
- Provide Information/Referral and Care Consultation Level 1 and Level 2 to individuals and families based on Helpline call follow-up, physician referral, direct chapter contact, and other community needs.
- Advocate on behalf of those living with a diagnosis of Alzheimer’s disease or dementia and their caregiver.
- Daily monitoring of chapter community’s Helpline queue (could be more than one chapter community assigned).
- Complete all follow up identified in the Helpline queue, triaging to the Program Managers and other chapter staff for follow up as necessary.
- Process all physician referrals. Triage to Program Managers as needed.
- Research and track resources throughout assigned Chapter(s) territory.
- Maintain accurate records through our data management system.
- Utilize chapter resources responsibly, using telephonic or video call options when appropriate to minimize travel and staff time.
- Collaborate with the Program Director on the Association’s strategic initiatives to meet all KPI goals in relation to information and referral and care consultations.
- Support chapter goals of increasing overall reach and percentage of volunteer-led programming through assisting Program Managers as needed/assigned.
- Support chapter goals in the area of health systems account management through assisting program Managers as needed/assigned.
Subject Matter Expertise, Team Support, Community Leadership
- Serve as a resource expert on the topics of dementia care for the Alzheimer’s Association, the program team, and communities served.
- Build and expand the Alzheimer’s Association support group program by recruiting volunteer facilitators and ensure high quality experience by participants.
- Represent the Association at clinical events, conferences, networking groups, and speaking engagements as needed.
- Assist in planning and executing community forums to grow program reach and ensure that the work of the Association is well presented in the community.
- Provide support to Program Managers in the expansion and provision of volunteer led education programs as needed.
- Support the chapter’s work in research by serving as a liaison between appropriate studies and the chapter/Association as needed.
- Support the chapter’s efforts in community mobilization and volunteerism by serving as a resource in local communities as needed.
- Master’s degree in social work, psychology, counseling or other related fields required.
- 3 or more years of experience in dementia care and social work required.
- 3 or more years of experience in program implementation.
- Strong computer skills, proficient with Microsoft Office products, Google suite and; experience with, or ability to rapidly learn the Personify CRM database and volunteer management system.
- Excellent verbal, written, and interpersonal communication skills including the ability to speak publicly in large and small groups.
- Ability to work with a diverse population
- Ability to self-start, multitask, prioritize and meet deadlines
- Ability to work with attention to detail and accuracy
- Ability to demonstrate a high level of integrity, diplomacy and initiative
- Ability to lift and carry up to 25 pounds
- Ability and willingness to work evenings and weekends as required for the job.
- Ability and willingness to travel up to 50% within the assigned territory by car. Travel in this case, is considered time spent away from the office, in the community, to fulfil the job goals.
- While most such travel is same day, occasional overnight travel or air travel may be required. Must have valid driver’s license, access to reliable vehicle, good driving record and proof of automobile insurance.