Job Description

Position Summary:

The Care Services Manager will actively participate in the Central New York program team to ensure effective execution and completion of strategic goals, objectives and program work plans.  This position is responsible for the implementation and delivery of core services, as well as expansion of reach through volunteer-powered program delivery.  This position is responsible for developing and deploying a plan to recruit, onboard, train, oversee and recognize program volunteers.


Essential functions and responsibilities include, but are not limited to:

  • Plan, execute, document and evaluate core services in the chapter’s coverage area, including education programs, support groups, and social engagement.  Exercises discretion to execute programs and services department goals and objectives.

  • Oversee Alzheimer’s Association volunteers to assure expansion of quality programs. Primary responsibility for annual performance evaluations of volunteer positions for community educators, support group, social engagement. Performance evaluation will be in concert with functional team leads.

  •  Engages, trains and manages relationships with volunteers to expand community visibility and service delivery, especially among racial/ethnic communities, high risk and underserved populations. 

  • Provide care consultation services to individuals living with dementia, their family, and/or care partners. Develop customized needs assessments including establishment of person-centered care plans, provision of emotional support and education, and documentation of progress. 

  • Represent the Chapter at community events, including but not limited to, community outreach events, volunteer association meetings, health and wellness fairs and volunteer fairs.

  • Analyze, collect and enter relevant and appropriate data for grant reporting, measuring progress toward strategic goals, and submitting monthly reports to the Senior Director of Programs.

  • Keep informed of current disease information, current initiatives of the chapter and national offices via online technology, journals and other sources provided. 

  • Assure compliance with all Association policies, procedures, Standards and applicable regulatory and grant requirements; promote Association wide programs and initiatives


  • Bachelor’s degree required in human services, gerontology, social work or a related field; Master’s degree preferred.   

  • Three years of experience working in health and human services related field.  

  • One to three years of leadership experience in program administration including needs assessment, program development, delivery, management and evaluation.

  • Demonstrated success developing and leading a high-performing team of volunteers to achieve strategic initiatives.

  • Demonstrated success managing volunteer-led, consumer-facing programs with experience in recruitment, training, engagement, supervision and evaluation of volunteers.

  • Demonstrated success working with diverse populations, volunteers, staff, and external contacts to build and maintain successful teams.

  • Bilingual (English & Spanish) preferred.

  • Must have a clean NYS driver's license, access to a vehicle, and ability to travel throughout coverage area.


Knowledge, Skills and Abilities 

  • Knowledge of best practices of managing volunteers.

  • Excellent verbal and written communication skills.

  • Ability to multi-task and prioritize work.

  • Ability to take feedback, work independently as well as work as a member of a team. 

  • Goal-oriented, motivated to achieve all key performance indicators (KPI’s) 

  • Familiarity with Alzheimer’s and related dementias, and/or aging and health issues strongly preferred.

  • Proficiency with Microsoft Office applications, especially Word, Excel, and PowerPoint.

  • Ability to carry up to 25lbs of equipment and supplies.

  • Must have a valid driver’s license, reliable transportation and ability to travel by car throughout the fourteen-county region of Central New York with occasional out-of-area travel.


Job Title:  Care Services Manager 

Location:  Syracuse, New York

Full time 37.5 hours (Full-time, Exempt)

Grade:  5 

Reports To:  Director of Care and Support


Who We Are:

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future.  Read on to learn more about the role, then visit our website to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row. 



Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.


The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, orany other characteristic protected by federal, state or local law.


Application Instructions

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