Care Consultant

Position Summary:

Provide telephonic, virtual and in-person guidance and support to individuals impacted by Alzheimer’s disease and other dementia across all eight counties of Western New York. Respond to disease related questions / situations by providing guidance, problem-solving, decision-making support, crisis assistance, and connections to local services. Conduct clinical assessments and action plans that identify needs and offer interventions based on those needs, including assistance with future planning, and in-depth education about the disease and caregiving. 

This position is grant funded.

Responsibilities:

• Utilize Solution Focused Brief Therapy (SFBT) techniques and skills while providing short term consultation to constituents in a professional and compassionate manner.
• Build rapport and engage constituents while utilizing clinical techniques to collaborate, assess, and enable constituents to pull from their expertise and knowledge of the situation in order to determine appropriate interventions and resources.
• Help constituents better understand Alzheimer’s disease, the progression, and the needs of people living with the disease.
• Link constituents to education, support, local community resources, and emergency/crisis services if needed.
• Provide accurate and efficient documentation for call interactions including the presenting issue and goal, interventions, and action plan.
• Handle high emotions, trauma, and grief of constituents with calmness and empathy in order to assess their current situation and take the next appropriate step(s).
• Follow established Association Helpline/Care Consultation policies, procedures, business rules, and clinical protocols.
• Uphold the Alzheimer’s Association policy on client confidentiality.
• Integrate new knowledge and practices received through new hire and ongoing trainings.
• Achieves grant deliverables as assigned

Qualifications:

• Master degree in social work, (Master’s in Counseling, Gerontology, or Family Therapy also accepted) + 1 year experience required
• Preferred Master degree in degree in social work, (Master’s in Counseling, Gerontology, or Family Therapy also accepted); prefer licensure where applicable (LSW, LCSW, LPC, LCPC) + 2 - 3 years experience

Knowledge, Skills and Abilities:

• Ability to utilize Solution Focused Brief Therapy (SFBT) techniques or other clinical modalities within a brief interaction.
• Experienced clinical/counseling skills in listening, assessment, empathy, collaboration, goal setting, and action plans.
• Ability to handle interactions with constituents involving heightened emotions including crisis, abuse, suicidal, and homicidal situations.
• Strong general computer skills including the ability to navigate various different systems and resources, troubleshoot minor technology issues, and set-up own work equipment.
• Attention to detail and effective time management and multi-tasking skills
• Familiarity with healthcare systems, mental health, aging and disability services, and Alzheimer’s disease/dementia resources.
• Ability and willingness to work some evenings and weekends, if necessary
• Ability to bend, stoop, lift and transport up to 25 lbs. of materials
• Ability and willingness to travel up to 60% within the assigned territory by car.
• Must have a valid driver’s license, access to reliable vehicle, good driving record and proof of automobile insurance

Title: Care Consultant

Position Location: Amherst, NY

Full Time: Based on 37.5 hours per week

Position Grade & Compensation: Grade 204  The Alzheimer's Association’s good faith expectation for the salary range for this role is between $60,500 - $64,000

Reports To: Vice President, Programs

Who We Are:

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia- by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

The Alzheimer’s Association announced a landmark $100 million investment in research for 2023. This unparalleled commitment is illustrative of the momentum we are building in dementia research - our investments today will lead to breakthroughs tomorrow.

At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,900 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer’s, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row.

At the Alzheimer's Association®, we believe that diverse perspectives are critical to achieving health equity - meaning that all communities have a fair and just opportunity for early diagnosis and access to risk reduction and quality care. The Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer’s and dementia.

 The Alzheimer’s Association commitment remains steadfast in engaging all communities in our full mission. The Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment to the fullest extent required by law, including, but not limited to, on the basis of race, color, religion, age, sex, national origin, gender identity, disability status, genetics, protected veteran status, sexual orientation, or any other legally protected characteristic.

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan. Please click HERE for more information.

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.

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