Care Consultant – Houston and Southeast Texas Chapter
Location Houston, TX
Work Hours: Full-time
Reports To: Chief Program Officer
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.
The Care Consultant using the Benjamin Rose Institute Care Consultation model (BRI) assists persons affected by Alzheimer's disease and related disorders in accordance with the grant requirements: BRI training will be provided.
Through regular telephone calls (or emails, for those who prefer computer communication), the Care Consultant offers personalized coaching, connects people to available services and resources in the community, helps organize assistance from family members and friends and offers support for both the person with the illness and the caregiver.
This position fulfills requirements of a contract with the University of Texas Medical Branch including accurate and timely documentation, facilitation of BRI care consultation services and trainings and tracking referrals. The position is limited to the end of the D-CARE grant study (approximately 2 years).
Essential functions and responsibilities include, but are not limited to:
- Delivery of high quality short-term consultations via phone or email to assist Alzheimer's families in understanding dementia, planning for future care needs, ability to cope; link clients to appropriate chapter and community resources.
- Serve approximately 100-125 client dyads over a three year period
- Administer client tracking system from referral to closure. Provide accurate and timely documentation of interactions and interventions.
- Conform to all legal and other requirements with respect to patient records and documentation, and meet Association standards for quality services.
- Collect and enter relevant and appropriate data for grant reporting, measuring progress toward strategic goals
- Master’s Degree in social work, counseling, or related field, or RN degree.
- At least two years’ experience in counseling or coaching.
- Bilingual in English/Spanish required
Knowledge, Skills and Abilities
- Excellent oral and written communication skills.
- Knowledge of the health care system.
- Active listening skills.
- Professional attitude and appearance.
- Computer proficiency in Microsoft Office and agency data collection systems.
- Completion of BRI Care Consultation training (within 1 month of employment)
- Ability to analyze information and make timely, appropriate decisions
- Demonstrated proficiency in use of technology essential to job function.
- Ability to work under pressure and manage multiple projects at once.
- High level of integrity, diplomacy and initiative.
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, tuition reimbursement, generous PTO as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.
Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day an Elder Care Facility Day of their choosing, plus Caregiver Leave.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.