Care Consultant Manager

The Care Consultant Manager provides consultation services, via phone or videoconference, to persons affected by Alzheimer’s disease and other dementia and their caregivers as part of the Knight Family Dementia Care Coordination (DCC) program and other funded programs. The Care Consultant will also engage with DCC partners and other community organizations to reach new and underrepresented communities with Association care and support services.

Responsibilities

Essential functions and responsibilities include, but are not limited to:

• Deliver high quality, short-term consultations to constituents referred to the Association. In line with the needs of referred caregivers, assist in understanding dementia, planning for future care needs, ability to cope; link constituents to appropriate chapter and community resources; increase participation in clinical research, early stage programs and advocacy.
• Collaboratively develop action plans with clients per Association standards.
• Develop and share summary care plans with referring provider
• Collaborate with health system teams, as and when needed, to promote the care consultation service and build relationships with providers to increase referrals. Provide support with handling incomplete referrals from providers
• Develops and leverages community partner relationships within and across constituencies, identifying opportunities for expansion of Association programs and services
• Follow established protocols and procedures for documentation and data collection.
• Ensure high quality program delivery (at least 90% satisfied initially)
• Model and foster behavior that contributes to a culture that values the staff/volunteer partnership and is consistent with the values, goals, and cultural beliefs of the Association.

Qualifications

• Education: Master’s degree in Social Work or Counseling, or related field
• Clinical experience: 2+ years’ clinical services experience providing assessments, case management and/ or counseling; dementia care experience preferred
• Ability to represent the Association effectively to community partners, community leaders, corporate partners.
• Able to identify and cultivate relationships with healthcare providers, community partners/organizations and diverse populations to create sense of urgency related to dementia awareness as a major health issue and motivate all to action
• Proficiency with Microsoft Office applications (especially Word); ability to learn donor and service user software

Knowledge, Skills and Abilities

• Demonstrated success providing quality clinical support to individuals with Alzheimer’s and their families with solid knowledge of dementia, dementia-related resources, constituent needs and best practices.
• Demonstrated success generating referrals and expanding services through sustainable partnerships.
• Experience conducting clinical assessments
• Demonstrated success working with diverse populations, volunteers, staff, and external partners to build and maintain successful teams and increase services to communities that have had low participation
• Excellent ability to communicate in person, print, and electronically to variable audiences
• Ability to analyze information and make timely, appropriate decisions
• Ability to clearly communicate the mission ensuring everyone works toward the same goals.
• Demonstrated proficiency in use of technology essential to job function.
• Ability to work under pressure and manage multiple projects at once.
• High level of integrity, diplomacy and initiative.

Position Title: Care Consultant Manager

Position Location: St. Louis, Columbia, or Springfield, MO offices

Full time based on 37.5 hours a week minimum

Position Grade: 206 Exempt

Reports To: VP, Programs

Who We Are:

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia- by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,900 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer’s, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row.

At the Alzheimer's Association®, we believe that diverse perspectives are critical to achieving health equity - meaning that all communities have a fair and just opportunity for early diagnosis and access to risk reduction and quality care. The Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer’s and dementia.

The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.