Care Consultant - DCC Program
Location: Lynnwood, Tukwila, or Spokane WA
Full time based on 37.5 hours per week
Reports To: Senior Clinical Manager
Who We Are:
The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia - by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,700 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life changing impact on the millions living with Alzheimer’s, their caregivers and those that may be diagnosed with the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to find out more about who we are and why we've been recognized as a Best Place to Work the last eleven years in a row.
The Care Consultant provides consultation services to persons affected by Alzheimer’s disease and other dementia and their caregivers referred under the Knight Family Dementia Care Coordination (DCC) program. The care consultant will deliver consultations by phone or videoconference. This is a full time temporary grant funded position with the possibility of continued employment.
Essential functions and responsibilities include, but are not limited to:
- Deliver high quality short-term consultations to patients referred under the DCC program. In line with the needs of referred caregivers, assist in understanding dementia, planning for future care needs, ability to cope; link clients to appropriate chapter and community resources; increase participation in clinical research, early stage programs and advocacy.
- Collaboratively develop action plans with clients per DCC standards.
- Develop and share summary care plans with referring provider
- Collaborate with health system teams, as and when needed, to promote the care consultation service and build relationships with referring providers. Provide support with handling incomplete referrals from providers
- Follow established protocols and procedures for documentation and data collection.
- Ensure high quality program delivery (at least 90% satisfied initially)
- Participate on partner health system account teams
All employees are expected to adopt the mission of the organization in their daily work and to professionally represent the Association outside of work. All staff are expected to work as a team to accomplish, if not exceed, organizational goals as detailed in the Strategic Plan. In addition, all staff are expected to fully engage in our culture of public policy and advocacy, fundraising, and diversity and inclusion.
- Assist where needed even if not in this position’s job description
- Participate in the Walk to End Alzheimer’s Staff Team
- Work at least one Walk on a weekend
- Education: Master’s degree in Social Work or Counseling; licensure preferred
- Clinical experience: 2 years’ clinical services experience providing assessments, case management and/ or counseling; dementia care experience preferred
- Proficiency with Google Suite and Microsoft Office applications (especially Word); ability to learn donor and service user software
Knowledge, Skills and Abilities
- Demonstrated success providing quality clinical support to individuals with Alzheimer’s and their families with solid knowledge of dementia, dementia-related resources, constituent needs and best practices.
- Experience conducting clinical assessments
- Demonstrated success working with diverse populations.
- Excellent ability to communicate in person, print, and electronically to variable audiences
- Ability to analyze information and make timely, appropriate decisions
- Ability to clearly communicate the mission ensuring everyone works toward the same goals.
- Demonstrated proficiency in use of technology essential to job function.
- Ability to work under pressure and manage multiple projects at once.
- High level of integrity, diplomacy and initiative.
- This position is based at the Lynnwood office. Consultations will be provided virtually by phone or videoconferencing/telehealth.
- Position operates in a flexible work environment which may require travel by car between office locations and some travel throughout chapter service area
- Position utilizes desktop or laptop computer multi-line phone system and various databases
- Must be able to lift and carry 25 lbs of equipment and supplies.
Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan.
Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.
The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.