Care Consultant & Director Client Assistance
Reporting to the Senior Director of Programs & Services, the Care Consultant serves as a key staff person in the delivery of patient and family services. In addition to assessing family needs, helping secure services to support care at home, providing one-on-one education and guidance, and coordinating or overseeing social engagement programs, the Care Consultant plays an important role in the Chapter’s education programs, conducting caregiver training and in-services for home health agencies, residential care facilities, and other groups. The person in this position also administers the Care Consultation program and Safety programs.
* Conducts needs assessments for receptive caregivers; increases caregiver knowledge of Alzheimer’s disease and of community resources. Reassesses family needs periodically.
* Collaborates with other service professionals to assist families in accessing services that enable them to care for an individual with Alzheimer’s disease or a related disorder at home.
* Maintains statistical data regarding Care Consultations and submits monthly or quarterly reports of activities both to the chapter and to funding agencies.
* Conducts educational programs for family caregivers and members of the general public, and provides training for CNA’s, personal care aides, and other staff working with individuals who have Alzheimer’s disease or a related disorder.
* Coordinates or oversees social engagement programs for individuals with dementia and their caregivers.
* Promotes the organization’s mission through partnerships with other organizations and active participation in local collaboratives and committees.
* Provides backup as the Chapter’s liaison to National matters relating to the Contact Center and the Chapter’s Care Consultation program (e.g., checking Personify daily).
* Assures compliance with Association policies, procedures, and documentation.
* Serves as the Chapter’s expert on safety services available in our seven counties, as the liaison to National’s safety programs, and as the lead person working with staff or families when there is a missing person.
* Serves as point of contact to staff for information and support regarding safety programs.
* Other duties as assigned.
* Master’s degree or equivalent work experience in social work, gerontology, counseling, or related field.
* Training and experience in the delivery of services to families coping with dementia.
* Knowledge of community resources.
* Outstanding organizational skills
* Excellent writing and speaking skills.
* Bilingual is a plus.
* Experience in conducting training and informational presentations.
* Ability to prioritize.
* Proficiency with Microsoft Office applications, especially Word and Excel.
* Proficiency with constituent databases such as Personify360.
* Extremely flexible, highly motivated, and able to work well under pressure.
* Ability to work well both independently and as a member of a team.
* Ability to multitask; strong organizational skills, accurate and a high attention to detail.
* Ability to represent the organization in a professional manner.
* High level of integrity, diplomacy, and initiative.
* Ability to work effectively with Alzheimer’s Association staff and volunteers.
* Ability to travel as needed to perform job duties (reliable transportation & valid NY state driver’s license are required).
* Ability to be a strong team member - takes action to promote a positive team climate, assumes responsibility to contribute to the team’s success and remains flexible about working on team tasks.
* Ability to work a flexible schedule including occasional evening or weekend work.
Job Reference #: 3299