Job Description

Position Summary:

The Alzheimer’s Association, Western New York Chapter offers more than 30 peer-or professionally led support groups for caregivers, individuals living with Alzheimer's and others dealing with the disease across the eight-county region. A number of groups are specialized groups for wives, daughters, men, caregivers of those living with Frontotemporal Dementia, caregivers of those living with Lewy Body Dementia, individuals with younger-onset and early stage Alzheimer's, adult caregivers and others with specific needs. The Care & Support Specialist is responsible for the strategic management, coordination and delivery of support groups across the region. The Care & Support Specialist develops and executes a comprehensive community engagement strategy to expand awareness and utilization of support group services especially within at-risk, marginalized and historically underserved communities. A key component of this strategy is to recruit, train and retain high-quality volunteer support group facilitators to deliver support groups in their neighborhoods. This position reports to the Director of Care & Support and is a full-time position located in Western New York.


Essential functions and responsibilities include, but are not limited to:

  • Serve as an expert in group facilitation and the psychosocial aspects of Alzheimer’s disease and related dementia across the continuum from diagnosis to end of life.
  • Schedule, plan, market and deliver in-person, virtual and hybrid support groups across the eight-county Western New York region.
  • Manage a team of 30 volunteer support group facilitators; provide ongoing oversight and coaching including initial orientation, monthly bulletins, quarterly refresher training and quality control support group observations.
  • Maintain relationships with, monitor performance of, and evaluate effectiveness of all volunteer support facilitators.
  • In collaboration with the Director of Community Engagement & the Director of Care & Support, oversee the recruitment, onboarding and training of volunteer support group facilitators to expand the reach of Alzheimer’s Association support groups within minority, at-risk, and historically underserved communities.
  • Maintain accurate records of support group participation and other metrics. Track statistics and collect necessary documentation of all support groups including constituent registration and attendance, demographic data, event creation, etc.
  • Analyze support group service utilization data and work with staff to identify needs and service gaps, illustrate trends, and evaluate strategies to meet goals and objectives.
  • Ensure that programmatic goals and grant reporting requirements related to support groups are met.
  • Utilizing Solution Focused Brief Therapy, provide constituents with in-person, virtual and telephonic care consultations (i.e. disease education, problem-solving counsel, decision making support, crisis assistance and referral to local services).
  • Promote the Alzheimer’s Association’s mission at appropriate and assigned meetings, community functions and in the media as needed.
  • Build and enhance working relationships with service providers, care facilities, community-based organizations, and other stakeholders who collaborate on Association initiatives.
  • Collaborate with the Communications Director and Director of Care and Support to assure timely and effective public relations and marketing of support groups.
  • Remain knowledgeable and current in information related to Alzheimer’s disease and related dementia as well as national, state, and local initiatives that affect the targeted population.
  • Manage activities within budgeted parameters.
  • Other duties as assigned.


  • Education: Bachelor’s degree in Social Work, Gerontology, Human Services, Public Health, Nursing or a related degree required. Master’s degree is strongly preferred.
  • Experience: 3-5 years progressive experience with group facilitation, program management, volunteer management, health care guiding/coaching, and supporting individuals and their families.
  • Strong clinical skills, including individual and support group experience and ability to work with issues surrounding chronic and life-threatening diseases.
  • Knowledge, Skills and Abilities:
  • Ability to work with caregivers, individuals living with Alzheimer’s disease or related dementia, families, volunteers and community partners regardless of gender, race, ethnicity, creed, age, socioeconomic status, physical or mental status, political beliefs, religious or spiritual affiliation, and sexual orientation.
  • Excellent communication skills, both written and verbal and the ability to teach, train and/or speak in front of groups.
  • Excellent customer service skills when working with internal and external constituents.
  • Highly collaborative and team focused; demonstrated success managing staff and/or volunteers.
  • Strong organizational and project management skills that reflect ability to perform and prioritize multiple tasks seamlessly with meticulous attention to detail.
  • Creative and innovative thinker, who actively presents new opportunities, propose solutions and recommends best practices.
  • Sound decision-making skills, reflecting effective establishing of priorities in a fast-pace environment.
  • Deadline driven, incorporating effective planning and time management strategies that support collaborative delivery of results.
  • Ability to build effective relationship networks (inside and outside of the Association), including supporting others to work enthusiastically towards common objectives.
  • Flexibility, a positive attitude, and willingness to be a team player.
  • Ability to travel by car throughout the eight-county region of Western New York with occasional out-of-area travel.
  • Ability to carry up to 25 lbs of equipment and supplies.
  • Flexible schedule including nights and weekends. 


Job Title: Care and Support Specialist, Western New York Chapter

Amherst, NY

Work Hours: Full-time based on a 37.5 hour work week

Compensation: Grade Level 204, Exempt

Reports To: Director of Care & Support


Who We Are:

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia- by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,900 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer’s, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row. 

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan. 

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.


The Alzheimer’s Association is committed to diversity, equity and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state or local law.

Application Instructions

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