Associate Director,Community Engagement/Educ.
Associate Director of Community Engagement & Education
The Alzheimer’s Association - New York City Chapter. The mission of the Alzheimer’s Association is "To eliminate Alzheimer’s disease through the advancement of research; to provide and enhance care and support for all affected; and to reduce the risk of dementia through the promotion of brain health." The Alzheimer's Association, New York City Chapter provides a variety of education, information and support services to persons with dementia, their families, health care professionals, and the community.
The Associate Director of Community Education is a key part of the leadership of the Care and Support Program team of the Alzheimer’s Association NYC Chapter. Reporting to the Senior Director of Programs, the Associate Director of Community Education is an experienced and dynamic professional who will oversee community engagement strategy, the community facing team as well as have accountability for meeting deliverables related to Association and grantor deliverables linked to community assessment, outreach, community education, caregiver education, professional education and volunteer engagement. The Associate Director for Community Education will plan and develop a programmatic approach, establish relationships, conduct outreach, lead group caregiver and community education, and oversee provision of care (care consultations, one to one psychoeducation and leading support groups). The Associate Director of Community Education has decision latitude and demonstrated experience conducting health programs, program development, management and delivery of services. The successful candidate will be an ambassador for the organization at the same time that they have a solid grasp and oversight of the operational work. As such, the Associate Director leads project teams, develops project plans and appropriately seeks resources from senior leadership and will contribute to the development and monitoring of strategic plans, operating plans and budgets. The Associate Director of Community Education is responsible for developing and deploying a community engagement and education strategy and as such has oversight and responsibilities for outreach, education, training and clinical services provided by the borough regional Program Managers. Program Managers are responsible for outreach and delivering programs and services to meet the needs of persons with Alzheimer's disease and dementia, their families and caregivers, professionals, and community members in accordance with the Alzheimer’s Association Strategic Plan and Common
ESSENTIAL JOB FUCTIONS
- Leads project and task teams, develops project plans, and is accountable to senior leadership for outcomes.
- Manages and provides leadership to his or her own projects including strategic planning, implementation and evaluation.
- Responsible for overseeing a team of 5 professional level Care and Support Program Managers and assuring that the team meets strategic, operational objectives and results - all while maintaining a high quality of work.
- Provide the oversight, guidance, assistance and supervision to the regional Care and Support Program Managers as they conduct their program development, outreach, education, relationship management, clinical, evaluation and monitoring tasks.
- Contributes to the development and monitoring of Care and Support strategic plans, operating plans and budget.
PROGRAM DEVELOPMENT AND PROBLEM SOLVING
- Develop a comprehensive business development strategy that includes planning, community outreach, mobilization, and relationship building that supports successful delivery of Alzheimer’s Association education and training programs to persons with dementia, caregivers, professionals, and the community at large.
- Uses data and seeks out credible information to improve established program delivery workflow using a continuous quality improvement approach.
- Identifies gaps in program delivery or program performance and addresses them by analyzing the situation, developing a plan to address gaps as well as implementing that plan and evaluating the outcomes resulting from implemented plan.
- Develops an understanding of Association policies and procedures and develops relevant policies and procedures and staff training to improve program delivery.
- Develop and implement a comprehensive community engagement strategy that supports Association goals related to community awareness building, community, caregiver education and strategic and operational goals of the Care and Support Program.
- Generate support for, and awareness of, the work of the Alzheimer’s Association by forming, maintaining and enhancing relationships, collaborations and partnerships with community based organization, faith based organizations, businesses, government entities and health and LTC systems city wide.
- Recruits, trains and oversees volunteers to deliver community education presentations and is accountable for metrics linked to volunteer program delivery.
- Conduct outreach and build working relationships with service providers, care facilities and other stakeholders who collaborate on Association initiatives or would benefit from Association programs and services.
- Work in the coordination of the Legal Committee meetings and manage relationship with legal volunteers.
- Proactively and collaboratively work with chapter staff to support the Alzheimer’s Association’s vision, mission, core values and strategic goals and promote.
- Association programs such as Trial Match recruitment, The Longest Day, Walk to End Alzheimer’s, Advocacy, and other Alzheimer’s Association special events.
QUALITY ASSURANCE, MONITORING AND REPORTIN
- Oversee and assure that all legal and other requirements with respect to constituent records and documentation are completed by the program team and meet Association and grantor standards for quality services.
- Insure continuous quality improvement, develop, complete and review program evaluations.
- Analyze, collect and enter relevant and appropriate data for grant reporting, measuring progress toward strategic goals, and submitting monthly reports to the Senior Director of Programs.
- Act as a liaison between Chapter, National Alzheimer’s Association, and grantors and coordinate systems for collection and reporting of data and outcomes; work with team to meet performance outcomes.
- Master's degree in Public Health or related health professions or social services degree.
- Seven to ten years of related experience in health program planning, development and implementation required.
- Three to five years of supervisory/management experience required.
- Successful experience supervising a team, meeting goals/metrics for service delivery and assuring quality.
- Demonstrated experience in strategic planning, developing and conducting programs related to health or navigating health systems/social service systems.
- Experience in community engagement, outreach, or collaboration or partnership building.
- Experience in volunteer management and support.
- Experience assessing learning needs, developing and delivering training curriculum.
- Knowledge of Alzheimer's or dementia related experience is preferred. Though a keen desire to learn and keep up to date on the latest Alzheimer’s disease topics is welcomed.
- Demonstrated experience working with diverse communities including Latino, African Americans, and LGBT as well as knowledge of NYC community resources.
- Excellent communication skills, both written and verbal and the ability to teach, train and/or speak in front of groups.
- Fluent in one of New York City’s Limited English Proficiency languages (Spanish, Haitian Creole, Chinese, Korean, Russian, etc.) is a plus.
- Ability to work occasional early evening and weekend hours as needed.
- Proficient in Windows and other software programs: Word, Excel, PowerPoint, Publisher, Personify and Google Apps.
- Valid driver's license, access to reliable vehicle, and proof of current automobile insurance.
This position description in no way states or implies that these are the only duties to be performed by the jobholder. Will be required to follow any other duties as requested by their supervisor or manager. This is not meant to be an exhaustive list of job duties. Essential job functions may change when necessary.